Niara Morgan

Professional and highly organised receptionist, reservations and guest services professional with 5+ years of experience across luxury hospitality, spa and medical environments. Experienced in coordinating appointments and reservations, managing busy front desks, handling phone and email enquiries, maintaining accurate records and supporting day-to-day administrative operations. Confident working with VIP clientele, multiple departments and booking systems including Opera and SevenRooms, with a calm, polished and proactive approach to delivering exceptional guest experiences.

Hostess - The Georgian, Harrods - London

(2022-12)

• Provide a polished first point of contact for guests in a high-volume luxury environment.
• Manage guest enquiries, waitlists and seating coordination while maintaining accurate information.
• Handle telephone enquiries professionally and communicate guest requirements to the wider team.
• Coordinate guest flow with front-of-house and service teams to ensure an efficient experience.
• Maintain a welcoming, organised reception area and consistently high presentation standards.

Restaurant Reservations Agent - Harrods (Hammersmith Office) - London

(2020-02 - 2022-11)

• Coordinated reservations across multiple Harrods restaurants, ensuring accurate and efficient bookings.
• Managed high volumes of telephone and email enquiries, responding promptly and professionally.
• Maintained accurate booking information and liaised with restaurant teams regarding guest requirements.
• Used reservation systems to allocate tables effectively and maximise capacity and guest satisfaction.
• Resolved booking changes and customer queries while maintaining a high standard of service.

Receptionist - Woolstone Medical Centre - London

(2019-01 - 2020-02)

• Managed a busy reception desk, welcoming patients and acting as a professional first point of contact.
• Coordinated appointments, enquiries and front-desk administration in a fast-paced environment.
• Maintained accurate records and completed data entry with a high level of attention to detail.
• Processed payments, prescriptions and referrals while maintaining strict confidentiality.
• Handled sensitive queries calmly and professionally, escalating concerns where appropriate.

Spa Reservations & Guest Services - ESPA Life at Corinthia - London

• Coordinated treatment and spa package reservations, ensuring appointments were accurate and well organised.
• Managed guest enquiries by telephone and supported the smooth running of daily spa bookings.
• Prepared daily arrival and reservation reports and kept booking information up to date.
• Liaised with therapists and other departments to coordinate guest requirements and seamless experiences.
• Supported spa sales and upselling activity while maintaining a polished luxury-service approach.
• Worked to revenue targets and followed established luxury spa procedures and service standards.

Reservation Agent Intern - Hilton Hotel (HawP Project) - Istanbul, Turkey

• Supported the reservations team with bookings, guest enquiries and payment processing.
• Gained hands-on experience using the Opera reservation system and maintaining accurate booking details.
• Assisted with administrative tasks and developed confidence communicating with international guests.

Level 2 & 3 Beauty Therapy - Beauty Therapy - London College of Beauty Therapy (2018-09 - 2020-06)

GCSEs - Harris Girls' Academy East Dulwich (2013-09 - 2018-06)