Nihal Noushad

Multifaceted UX Designer and Researcher with an MSc in Human-Computer Interaction. Skilled in generative and evaluative research, service design, and leading multidisciplinary teams. Proven ability to collaborate with stakeholders and tech teams to deliver impactful, user-centred designs. Committed to enhancing the sustainability and usability of digital solutions.

Luster Detailing | UX/Web Designer (Freelance) London, UK (Remote) | Jan 2024 - Apr 2024

• Led a UX overhaul for a car detailing and accessories service, increasing visibility by 25% and inquiries by 30.4%.
• Conducted user research, collaborated with development and marketing teams to establish cohesive branding, and developed a targeted social media strategy.
• Contributed to a 30% increase in revenue and a 25% increase in profits within the first month post-launch.

• Led research on gamification for music festivals using the MDE framework.
• Conducted user research with over 80 participants, developed mid-fidelity wireframes and prototypes in Figma, and refined interactions through usability testing.

• Conducted a WCAG 2.1 compliance audit for Stemettes.org, resolving over 30 accessibility issues and raising standards by 15%.
• Improved user engagement by 20% through automated testing, persona assessments, contrast analysis, and screen reader compatibility tests.

• Led a team to develop an Amazon Echo Show app for dietary health and sustainability.
• Utilized user research methods and service mapping to align feature development with wellness goals, promoting healthy eating.

• Improved financial data management for Equifax Australia, leading to a 15% increase in data accuracy.
• Collaborated with cross-functional teams in Agile sprints, enhancing data security and achieving a 95% functionality success rate.

City University of London | MSc Human-Computer Interaction (HCI) Design London, United Kingdom | Oct 2022 - Oct 2023

• Focused on user-centered design principles, methodologies, and best practices in UX design.
• Gained practical experience in various design projects, applying skills in tools like Figma for wireframes, prototypes, and end-to-end digital product designs.
• Developed a keen ability to collaborate effectively with cross-functional teams, including designers, researchers, software engineers, and product managers.

• Acquired a strong technical foundation in electronics and communication engineering.
• Developed problem-solving skills and an engineering mindset oriented towards innovative solutions.

• Completed a professional certificate programme focused on UX design, gaining expertise in user research, wireframing, prototyping, and usability testing.