Louise Crisp

Organised and proactive administrator with extensive experience in events, customer service, and team coordination. Skilled at managing high-volume operations, providing technical support, and delivering seamless experiences for both internal teams and external stakeholders. Known for strong communication, IT proficiency, and the ability to stay calm under pressure in fast-paced environments.

Tournaments Administrator

English Bridge Union, June 2022 – Present

• Lead administration and promotion of EBU tournaments, managing website, entries, scheduling, and logistics.

• Oversee knockout competitions, technical support, and member enquiries, ensuring smooth operations.

• Provide administrative support to the Selection Committee, coordinating international team travel, accommodation, budgets, expenses, and player records.

Red Kite Community Housing, July 2021 – May 2022

• Managed enquiries from tenants, leaseholders, and staff via web chat, email, social media, and reception.

• Diagnosed repair issues and coordinated with contractors for timely resolution.

• Used systems including Open Housing, Microsoft Dynamics, Hootsuite, and Tawk.

Paradigm Housing Group, Dec 2017 – July 2021

• Supported administrative duties including tenancy agreements, mutual exchanges, tenant recharges, and scheduling tenancy reviews.

• Approved applications for Home Swapper and maintained accurate records.

Arden & Greater East Midlands CSU, Jul 2017 – Dec 2017

• Sourced care packages and nursing home placements for patients qualifying for Continuing Healthcare.

• Liaised with providers, relatives, and healthcare professionals to support discharge planning.

310 Dental Care, Jan 2017 – Jun 2017

• Managed appointment bookings via phone, email, and Software of Excellence.

• Processed payments and prepared clinic notes.

• Undertook Child and Adult Safeguarding training including Prevent.

British Airways, Jul 2016 – Jan 2017

• Collected and delivered cargo to and from flights, ensuring compliance with airport security.

• Prepared inbound/outbound cargo, including mail, perishables, and sensitive freight.

Buckinghamshire Health Care NHS Trust, Sep 2012 – Jul 2016

• Received, logged, and distributed patient referrals; maintained accurate records using Rio system.

• Supported administrative tasks including stock management, photocopying, and patient pack preparation.

Buckinghamshire Health Care, Feb 2009 – Sep 2012

• Assisted patients with daily care and supported nursing staff.

• Trained in Millennium Care Records Service (CRS) for patient data management.

• NCFE CACHE Level 2 Certificate – Principles of Working with Individuals with Learning Disabilities, 2018

• Business & Administration Level 2, Vision2Learn, 2012

• A/S Level ICT, Highcrest Community School, 2008

• NVQ Level 1 Beauty Therapy, Amersham & Wycombe College, 2007