Nur Muumin
IT Support / Desktop Support Engineer
Talent
London, Greater LondonMember since January 29, 2026
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About
Experienced IT Support / Desktop Support Engineer with over 5 years of hands-on experience in hardware repair,
desktop support, and end-user troubleshooting. ITIL certified with strong customer service skills and proven ability to resolve technical issues efficiently.
Experience
Maaltek Consulting — IT Support / Desktop Support Engineer (Jul 2023 – Dec 2025)
- 1st and 2nd line support for end users
- Hardware, software, and connectivity troubleshooting
- Windows OS and Microsoft application support
- Incident and request handling following ITIL practices
- On-site and remote support delivery
Big City Tech — Hardware Technician / IT Support (Feb 2020 – Jun 2023)
- Desktop and laptop hardware diagnostics and repair
- Component replacement (RAM, SSD/HDD, power supplies, screens)
- System builds, upgrades, and OS installations
- Customer-facing technical support
Education
Certifications
- ITIL Foundation Certification
- Google IT Support Professional Certificate
Education
Westminster University
Certificate of Higher Education (CertHE) – Business Studies
Newham Sixth Form College
BTEC National Diploma – Business Studie
