Nur Muumin

Experienced IT Support / Desktop Support Engineer with over 5 years of hands-on experience in hardware repair,

desktop support, and end-user troubleshooting. ITIL certified with strong customer service skills and proven ability to resolve technical issues efficiently.

Maaltek Consulting — IT Support / Desktop Support Engineer (Jul 2023 – Dec 2025)

• 1st and 2nd line support for end users
• Hardware, software, and connectivity troubleshooting
• Windows OS and Microsoft application support
• Incident and request handling following ITIL practices
• On-site and remote support delivery

Big City Tech — Hardware Technician / IT Support (Feb 2020 – Jun 2023)

• Desktop and laptop hardware diagnostics and repair
• Component replacement (RAM, SSD/HDD, power supplies, screens)
• System builds, upgrades, and OS installations
• Customer-facing technical support

Certifications

• ITIL Foundation Certification
• Google IT Support Professional Certificate

Education

Westminster University

Certificate of Higher Education (CertHE) – Business Studies

Newham Sixth Form College

BTEC National Diploma – Business Studie