Ogun Adekunle

Highly skilled and resourceful professional with over 3 years of experience as a Customer Service Representative and Call Centre Agent in the banking industry, complemented by a brief but impactful stint as an Administrative Assistant in the media sector. Proven ability to deliver exceptional customer experiences, resolve complex issues efficiently with a keen eye for detail and a commitment to excellence. Adept at managing high-volume inquiries, fostering client relationships, and collaborating effectively within teams to achieve organizational goals.

Demonstrates versatility by adapting quickly to new industries and roles, bringing organizational and administrative expertise to diverse environments.

Retail Customer Service at Coral (2025-02 – Present)

• Manage customers' complaints and concerns with empathy and problem-solving skills.
• Process customer transactions including cash handling.
• Help demonstrate the company's products and betting terminals to customers.
• Work towards defined targets and goals.

Customer Service Representative| Platinum Support Unit at GT Bank (2024-02 – 2024-11)

• Successfully executed cross-selling and up-selling initiatives, enhancing customer experiences and contributing to a significant increase in revenue.
• Demonstrated in-depth knowledge of company products, consistently recommending tailored solutions that aligned with customer needs and boosted satisfaction rates.
• Effectively resolved over 100 customer issues, including online purchase errors, late deliveries, and billing discrepancies thus improving customer retention.
• Collaborated with internal teams to address and resolve customer concerns, resulting in a significant improvement in customer satisfaction.
• Documented all customer interactions in the internal database, ensuring a comprehensive and accessible customer service history for future reference.
• Delivered outstanding customer support face-to-face, via video conferencing, and through telephone interactions.
• Demonstrated strong collaboration skills by working cohesively with team members to enhance overall customer satisfaction.
• Guided customers in utilizing our online banking and mobile app on their personal devices to facilitate digital self-service.

Call Centre Agent at GT Bank Contact Centre (2021-04 – 2024-01)

• Collected and analysed all relevant data to efficiently resolve customer complaints and enquiries.
• Processed customer forms, orders, and applications accurately and within established timelines, ensuring a seamless customer experience.
• Followed up on complex customer calls, resolving escalated issues and improving customer satisfaction.
• Logged and escalated dispense error complaints promptly which significantly reduced resolution time and enhancing service quality.
• Addressed complaints and enquiries from non-resident Nigerians (diaspora), ensuring their concerns were resolved effectively and fostering trust in the brand.

Operations Officer at United Securities Limited (2020-02 – 2021-03)

• Streamlined business processes by reducing average processing time of customers.
• Sorted and corrected e-mandate forms from shareholders.
• Managed service desk operations for over 10 clients and implemented print service line of business.
• Tracked performance metrics such as new agreements and pricing.

National Youth Service Corps, Administrative Assistant at Atuzal Media Limited (2018-08 – 2021-07)

• Tracked and managed office budgets, ensuring cost-effective use of resources.
• Managed and organized schedules, appointments, and meetings, ensuring optimal time efficiency for the team.
• Provided administrative support to senior staff, including drafting memos, preparing agendas, and taking meeting minutes.
• Processed invoices, expense reports, and financial documents, ensuring timely payments and accurate record-keeping.

Teller Assistant at Access Bank PLC (2018-08 – 2019-06)

• Demonstrated attention to detail by meticulous verification of cheque numbers and other details before updating.
• Maintained good customer service through quick resolution of customer complaints which further strengthened customer loyalty.
• Prepared documentation and reports on daily transactions.

CDS President at National Youth Service Corps | Anti-HIV/AIDS CDS Group (2018-09 – 2019-07)

• Led a team of 15 members in creating widespread public awareness about HIV/AIDS prevention, symptoms, and treatment, reaching over 1,000 individuals in local communities.
• Provided essential care to HIV patients, organized free medical testing in rural areas, and offered support to children affected by HIV, improving access to healthcare for underserved populations.
• Conducted sensitization programs in 4 schools and among community youths, promoting safe sex practices, abstinence, and reducing stigmatization, which contributed to a 20% increase in HIV awareness.

Bachelor of Science in Forestry and Wildlife Management – Federal University of Agriculture, Abeokuta (2012-02 – 2018-08)