Oliver

I am a driven individual; I enjoy learning new things, and I'm always open to criticism and ways to improve my work. I am punctual and can work to a deadline. I'm never afraid to ask for help when it is truly needed but I will try to work things out on my own. I can easily adapt to new tasks, and I always want to solve the problem at hand. Making sure everything is done efficiently and to the best of my ability.

Team leader at Co-op (2020-03 – Present)

Leadership and management role in a retail environment with responsibility for store operations, team management, and customer service.

• Opening and closing the store and ensuring everything is safe and legal ready for the customers
• Managing a team to ensure all tasks are done with maximum efficiency
• Dealing with customers and ensuring that they have the best service, and that all complaints are dealt with promptly
• Keeping on top of stock figures to enable the shelves to be full for the best customer satisfaction
• Monitoring delivery times and keeping them to a minimum during busy shifts and large deliveries
• Pre-planning required to complete large tasks throughout the shift
• Ensuring staff meet the expected criteria and work efficiently to allow the store to run proficiently

Café assistant at Boost trampoline parks (2019-05 – 2020-02)

Customer-facing role in a café environment requiring professional manner and high standards of accuracy and food hygiene.

• Taking and fulfilling orders with high level of accuracy
• Completing money transactions
• Maintaining high food hygiene standards
• Making sure the building is left thoroughly clean and organized for the next working day
• Checking all machines and equipment are in good working order
• Reporting any low stock levels to the duty manager

GCSEs in General education – Wollaston Secondary School (2013-09 – 2018-06)

Level 3 diploma in Computer Science – Thresham College (2020-09 – 2021-06)