Olivia Kemp

I’m a friendly, adaptable and people-focused professional who genuinely enjoys working with people and keeping things moving. My background spans customer service, marketing, outbound communication and lead engagement, so I’m comfortable chatting to customers, building relationships and jumping between different tasks when needed. I’m a quick learner, thrive in busy environments and tend to be the person who just gets stuck in and figures things out.

I’m also extremely flexible with working hours and happy to work around different schedules and time zones.

Traffic Controller at Mack Civil (2025-07 – Present)

I currently work in a role requiring clear communication, consistency, and responsibility in a high-risk, fast-paced environment. I communicate instructions clearly, remain focused for long periods, and ensure smooth coordination between teams and the public.

Bartender at Albatross Bay Resort (2025-04 – 2025-06)

Handled a high volume of customer interactions while staying friendly and professional. Built rapport quickly, responded confidently to customer needs, and managed transactions and issues efficiently.

Career break (2024-05 – 2025-04)

Since May 2024, I’ve traveled and worked across Southeast Asia—earning my TEFL in Siem Reap, teaching in Phnom Penh, volunteering on a Cambodian island, and working in hostels in Vietnam and Thailand running events, boat parties, and supporting reception. I’m heading to Australia on a working holiday visa in April 2025.

Marketing Manager at Premier Sports Network (2024-01 – 2024-05)

Reached out to potential clients through email and social channels, building relationships through regular follow-ups and clear messaging. Introduced services, supported appointment bookings, and tracked engagement to improve responses and conversions.

Head of Copywriting at Hamilton Barnes (2023-07 – 2023-12)

Created clear, conversion-focused messaging for job ads, emails, and LinkedIn outreach, working closely with recruitment and sales teams to improve engagement and response rates. Managed multiple projects at once while meeting tight deadlines and maintaining strong attention to detail.

Head of Digital Marketing at Hamilton Barnes (2022-02 – 2023-07)

Looked after email campaigns and audience segmentation, using engagement insights to improve responses and bookings. Worked on outreach strategies that helped turn interest into action, while keeping communication consistent across multiple channels.

Multimedia Producer at Hamilton Barnes (2022-02)

I demonstrated capability in content creation and editing using Adobe Premiere Pro. In this role, I edited and enhanced episodes, complementing each with articles to engage viewers through multiple mediums. I created 1-2 minute clips and eye-catching graphics using Canva, promoting episode releases across various social media platforms.

Kennel Assistant at Daws Heath Kennels & Cattery (2021-09 – 2022-02)

Attention to detail was critical in this role, as I needed to keep accurate records of feeding, medication, and exercise schedules for each animal. I also had to identify signs of illness or injury and report them to the appropriate personnel. Working in a kennel and cattery required a great deal of physical stamina, as I was on my feet for long periods of time and needed to lift heavy objects.

I also had to have excellent communication skills, as I was working closely with other staff members and interacting with customers.

Fulfilment Associate at Amazon (2020-08 – 2021-09)

Worked in fast-paced, target-driven environments where clear communication and consistency were key. Stayed reliable under pressure while communicating effectively with customers, teams, and management.

Cocktail Bartender at Slug and Lettuce (2016-09 – 2020-08)

Working in a bar and restaurant was a fast-paced and demanding job that required strong communication, multitasking, and customer service skills. I was responsible for serving drinks, waitressing, taking orders, handling cash transactions, and ensuring that customers were satisfied with their experience.

Level 4 Copywriting Certification in Copywriting – College of Media & Publishing

Level 3 Digital Marketing in Digital Marketing – Apprentify (2022 – 2023)

2:1 in Journalism – London Southbank University (2016 – 2019)

Forensic Science; Film Studies; Photography; ICT – The King John Sixth Form (2014 – 2016)