Oluwapelumi Tubi

A highly analytical and solution-driven Business Analyst with 6 years of experience leading change implementation and digital transformation projects that enhance business processes, increase operational efficiency and improve Return on Investment. Highly organised with an analytical but pragmatic approach to Requirement Gathering, Workshop Facilitation, Technical Documentation, Change Management, User Acceptance Testing, and GAP Analysis. Self-motivated with a “can-do” attitude and commercially astute with the ability to manage and prioritise responsibilities and develop achievable business solutions that are aligned with the organisation’s strategy.

A high-achieving professional with a reputation for helping businesses innovate and drive value by leveraging proficiency in Agile & Waterfall methodologies, Software Development Life Cycle, Scrum, UML, and BPMN 2.0

TRITEK CONSULTING (Agency) JUN 2022 – PRESENT

BUSINESS ANALYST

Project(s)

• Planned and executed the delivery of an e-commerce website.
• Delivered the implementation of a digital solution in Moniepoint with an emphasis on improving Internal Operations and transforming the Customer Experience.

Key Responsibilities

• Spearheading the requirement elicitation process by engaging the key strategic stakeholders to understand the pain points, and existing processes (AS-IS) and to capture the future/desired processes (TO-BE).
• Defined the scope, objectives, and deliverables, ensuring alignment with business goals.
• Strategically developed a project plan including the timelines, milestones, and resource allocation.
• Maintaining all key stakeholders' focus throughout the project by facilitating consistent communication, and providing information on project progress and issues or roadblocks while ensuring a shared understanding of requirements and solutions.
• Gathered requirements through workshops, interviews, and data analysis to document and prioritize functional and non-functional needs for the digital solution.
• Developed and implemented a comprehensive user-friendly training program for internal users and customers using the FAQ, reference materials
• Supported the launch of the digital solution, ensuring a smooth and successful transition and assisting in real-time application by the end-users.
• Providing ongoing support post-deployment, addressing any user challenges, refining training materials as needed, and ensuring the project delivers its intended value.

Key Achievements

• Successfully implemented a digital solution that streamlined the internal processes by 30% leading to improved efficiency and productivity.
• Successful project execution within budget and timeline constraints.
• Massive quantifiable improvements in process efficiency (20% reduction in loan processing time), 30% increase in the daily number of processed invoiced.), improved resource utilisation which reduces manual data entry tasks by 50%, improved resource allocation by 10% reduction in overtime hours due to better resource allocation and the company can do a 5% reduction in its operational cost.
• Reduced project risks related to requirements misunderstanding by 15% by conducting regular risk assessments during the requirements gathering phase.
• Successfully pinpointed system requirements and guided the teams through Agile processes, improving communication and transparency by 40% via daily stand-ups and sprint reviews.
• Strategically ensured 80% integration of stakeholder feedback during project phases, enhancing the final solution's alignment with stakeholder expectations.
• Spearheaded the development and release of a Minimum Viable Product (MVP) using Balsamiq and Visio, resulting in a 50% faster go-to-market strategy and early user feedback integration.

EXC LIMITED SEP 2019 – JUN 2022

BUSINESS ANALYST

Oversaw the implementation and deployment of a new ERP software SAGE X3 within all the branches, and successfully managed system configurations, facilitated documentation of business processes, and ensured the solution was delivered as per agreed specifications.

Key Responsibilities

• Acted in the capacity of the Project Manager to develop and maintain the project plan timeline and budget via the MS Planner.
• Analysed the current business processes across the company including the branches to identify the gaps, and opportunities between the business need and ERP capabilities for improvement and automation within the system.
• Successfully Monitored the ERP configuration to meet the agreed specific needs and integrate the ERP with the existing system such as CRM, finance software etc
• Performed rigorous testing for 2 months in one of the branches to ensure the system functions as intended and meets all agreed-upon specifications, guaranteeing a smooth user experience.
• Developed comprehensive and user-friendly training materials for end users on how to fully utilise, maximising user adoption.

Key Achievements

• Successfully led the implementation and deployment of the new software across all branches on time and budget minimizing disruptions and ensuring smooth system running.
• Streamline business processes, workflow and data management leading to 40% increase in efficiency and productivity across various departments and 30% reduction in error and data inconsistencies.
• Developed and delivered user training programs resulting in a 60% increase in user adoption and proficiency with the new system.
• Established robust reporting capabilities within ERP, providing clearer insights and improved decision-making at all strategic organizational levels.
• Provided ongoing support and actively addressed user concerns, resulting in [quantifiable data or testimonial] demonstrating increased user satisfaction with the new system.
• Collaborated closely with IT to provide ongoing support to users after deployment, including troubleshooting issues, answering questions, and ensuring user satisfaction to maintain system stability and maintenance, minimizing downtime and disruptions.

HEALTHPLUS LIMITED MAY 2016 – JUL 2019

Business Change Manager/ ANALYST

Projects

• Oversee the design, creation, and development of the HealthPlus Digital portal website
• Championed a novel key change policy, positioning the organization as a leader in the field and paving the way for the successful implementation of 24/7 operations – a service previously considered unachievable. This initiative involved comprehensive planning, stakeholder communication and engagement, meticulous implementation with ongoing support, and a commitment to continuous improvement and review.

Key Responsibilities

• Planned, analysed, assess and documented the nature of the changes to understand the impact on different stakeholders and resources needed to implement.
• Clear and concise communication of the changes and engagement with all key individuals and groups that will be affected by the change and addressing their concerns.
• Training and development of individuals with skill gaps and knowledge that they need to adapt to the change.
• Worked with the project team to ensure that the change is implemented to time and within budget.
• Monitoring, and reporting on the progress made with the change and addressing resistance to change.
• Evaluated the effectiveness of the change management practices and addressed resistance to change to help with continuous improvement.

Key Achievements

• Successfully implemented the change for 5 key locations within budget and time frame.
• Drastically reduced the resistance to change among the employees, and were supportive and embracing the change. (surveys, and questionnaire)
• There was a 40% increase in the adoption rate of users actively using the new system, process and structure after the implementation.
• There was improved efficiency and productivity in faster turnaround time, increased output by 30%, reduced error and more visibility to the customers.

HEALTHPLUS LIMITED APR 2012 – APR 2016

RETAIL OPERATION AREA MANAGER

Key Responsibilities

• Maintained standards by managing the products, processes, and manpower operations in all 13 busy locations.
• Elicited the requirements to grow and sustain cumulative sales by more than 15% within 6 months across all locations.
• Consolidated the Retail Operations Departmental Strategy Document and established the Conflict Management framework across all HealthPlus outlets.
• Revamped the Retail Operations Reporting template on operations, inventory, and financials for tracking and analysing weekly and monthly sales.
• Simplified the day-to-day operations such as inventory, supply chain logistics, store layout and design, sales and marketing, and customer service of 13 busy retail stores.

• Business with Business Analytics/MSc with Commendation, Northumbria University, Newcastle, 2023.
• Pharmacy/B.Pharm, Obafemi Awolowo University, Ile-Ife, Nigeria, 2008