Owain Jones

Highly organised, proactive operations leader with extensive experience supporting senior stakeholders, coordinating complex day-to-day activities, managing suppliers and facilities, and keeping fast-moving environments running smoothly. Trusted to handle multiple priorities with discretion, strong attention to detail and clear communication. Brings hands-on experience of site management, maintenance coordination, budgets, scheduling and external partner liaison—well suited to supporting a growing property and hospitality business.

General Manager - Universal Music - London

(2018-05 - 2022-06)

• Led the day-to-day operations of a busy creative production facility, coordinating multiple priorities, schedules, budgets, suppliers and client requirements from initial brief through to final delivery.
• Managed a team of seven, including recruitment, contract negotiation, performance reviews, and agile workforce planning. Successfully transitioned the team to remote working during the pandemic and later implemented a sustainable hybrid-working model.
• Drove significant commercial growth, increasing departmental revenue by 480% over four years through strategic process improvements, resource optimisation, and new business development.
• Managed site operations, facilities maintenance, health and safety compliance, vendor relationships and departmental expenditure, consistently operating within budget.
• Coordinated suppliers, contractors and service providers across Universal Music's portfolio of UK record labels, maintaining high standards and ensuring seamless delivery for multiple stakeholders simultaneously.
• Built strong relationships with clients, partners and internal teams, ensuring responsive communication and seamless delivery.

Senior Production Manager - Creative Production & Content Hub - London

(2012-01 - 2018-05)

• Oversaw day-to-day production operations, liaising with external commercial partners and internal stakeholders to deliver high-volume, time-sensitive content outputs for major campaigns.
• Developed strong creative and technical judgment through hands-on editing and visual presentation work, honing exceptional attention to detail and time-management skills.
• Recognised for outstanding contributions and promoted to General Manager in 2018, tasked with leading the department's expansion and relocation to a new flagship facility.

Video Administrator - Creative Production & Content Hub - London

(2009-04 - 2012-05)

• Operated as a proactive member of a lean team, significantly increasing production capacity and output volumes through improved workflow coordination and resource scheduling.
• Acted as the key liaison between editorial staff, production crews, and external vendors, ensuring all deliverables met strict quality benchmarks and tight turnaround deadlines.
• Built strong, collaborative relationships across multiple departments, facilitating rapid internal career progression.

Dispatch Coordinator - Creative Production & Content Hub - London

(2006-11 - 2009-04)

• Coordinated logistics and supply-chain operations, ensuring accurate and timely distribution of materials to internal teams and external partners.

Millfield School (1997-09 - 2002-06)