Pallabi Hallder

A meticulous and results-driven Duty Manager with a reputation for perfection in every aspect of hotel operations. Known for maintaining flawless standards in guest service, staff coordination, and daily operations, ensuring that every detail exceeds expectations. Skilled in anticipating guest needs, resolving challenges with precision, and upholding the highest quality benchmarks.

Demonstrates exceptional leadership, motivating teams to deliver consistent excellence while aligning with brand standards. Recognized for creating seamless guest experiences, optimizing operational efficiency, and maintaining a culture of professionalism and perfection across all departments.

Duty Manager - Greywalls Hotel

(2025-04)

• Manage guest check-ins, check-outs, and reservations with accuracy and professionalism.
• Oversee restaurant service, ensuring smooth operations and exceptional dining experiences.
• Coordinate between front office and F&B teams to maintain 5-star service standards.
• Handle guest queries and complaints efficiently, delivering prompt and satisfactory solutions.
• Support staff training and supervision, promoting attention to detail and service excellence.

Breakfast and Event Supervisor - The Scotsman Hotel

(2024-05 - 2025-02)

• Supervised breakfast service for up to 150 guests, ensuring smooth operations and high standards.
• Managed buffet presentation, table hosting, and guest interactions to enhance satisfaction.
• Collected guest feedback and maintained excellent reviews through attentive service.
• Assisted with events and occasionally decorated guest rooms for special occasions (e.g., anniversaries), creating memorable experiences.
• Supported and guided team members to deliver consistent hospitality service.

Head Waiter - Prestonfield House Hotel

(2024-01 - 2024-04)

• Delivered exceptional fine dining service in a luxury 5-star environment.
• Supervised and supported waiting staff to maintain flawless service standards.
• Managed table settings, wine service, and guest hosting with precision and elegance.
• Ensured smooth coordination between kitchen and front-of-house for seamless operations.
• Consistently enhanced guest satisfaction through attention to detail and professional service.

Duty Manager - Nether Abbey Hotel

(2023-09 - 2024-12)

• Supervised daily hotel operations, ensuring smooth functioning across all departments.
• Managed guest check-ins, check-outs, and reservations while maintaining high service standards.
• Oversaw restaurant and event services, ensuring excellent guest experiences.
• Handled guest inquiries and resolved issues promptly with professionalism.
• Supported and guided staff to maintain operational efficiency and hospitality excellence.

Assistant Restaurant Manager - Royal Rasoi, India

(2020-06 - 2023-07)

• Assisted in managing daily restaurant operations, ensuring smooth service and customer satisfaction.
• Supervised staff, coordinated schedules, and provided training to maintain high service standards.
• Managed reservations, guest interactions, and handled complaints professionally.
• Oversaw food presentation, service quality, and adherence to hygiene and safety standards.
• Supported event preparations and special dining arrangements to enhance guest experiences.

Special Studies - Economics, Maths and Education (2010 - 2013)