Paul Robson

I am very determined in any role given. I have a passion for reaching goals and for helping others reach theirs. I am skilled in motivating and interacting with staff and the general public. Disciplined and well organized, with the ability to function smoothly in pressured situations, able to identify problems and implement effective solutions. I am a big believer in doing my best at whatever it is I am doing, always trying to maintain a very positive attitude.

IT Support Technician / Best Practice implementation - Vanguard Self Storage

(2021-01 - 2026-12)

I support day to day IT problems, using 365 admin, active directory, exchange, sharepoint. First and second line support for a variety of issues via video calls, phone calls, emails and screen sharing via teamviewer. I have written and implemented a whole knowledge base with multiple best practices regarding day to day used at 9 branches across England. Support users of these best practices. Also using MS forms to create quizzes which can be recorded as proof of the best practice being complete.

Customer Service Advisor - Vanguard Self Storage

(2021-01 - 2026-12)

I deal with customer's signing up to new unit hires, ongoing queries and complaints. In person, phone calls and emails. Cleaning the site, including dirty units, toilets, car park and roof.

Business Owner / Children's Entertainer - DJBAGSOFUN

(2007-01 - 2021-12)

Furthering the activities I did with the autistic children as a carer. I started DJBAGSOFUN as a sole trader offering energetic activities where the children would copy along, some to very popular dance phenomenoms such as Gangnam Style and some completely original to me, I go to birthday parties, School Disco's, pre-school's football clubs and some children's charities. In my experience of doing this I have found that by far, the number one attribute needed to succeed is patience, followed closely by organization.

Fitness Instructor / Spinning Instructor - Everyone Active and private Spinning Classes

(2010-01 - 2014-12)

I worked part time at the gym whilst looking after the children with disabilities. I would floor walk at the gym and help gym goers achieve their goals. I took a huge interest in Spinning classes which I first started teaching for Everyone Active and later as my own classes where I hired a local hall which stored 20 bikes that I purchased, I taught the classes for 4 years.

I stopped then when I could no longer do both Children's Entertaining and Spinning and I sold the bikes to focus all of the efforts into entertaining.

Child Minder for disabled children - Bristol City Council

(2007-01 - 2009-12)

I looked after my niece and three nephews as a child minder, all of the children are autistic. With this job because of the disabilities of the children, I carried out activities with them to help improve their behavior, and implemented a Rewards chart to provide the children with goals to achieve. Encouraged outdoor activities. My time working as a child minder helped improve the children's behavior and helped me to deal with a challenging situation.

Stores person - SCC – Specialist Computer Centers

(2001-01 - 2006-12)

As the SCC stores man. I was to manage the customers Stock of serialized and non serialized parts on the customer site. This could include monthly stock takes, booking parts to and from engineer car stocks and sorting out SCC system related problems.

Support Technician - SCC – Specialist Computer Centers

(2001-01 - 2006-12)

My role is to assess and attempt software resolutions on laptops/desktops that have been deemed to need software rebuilds. These include a range of software products but mainly Microsoft products. To support users remotely, I would use Microsoft Remote Desktop or VNC.

Software Build Engineer - SCC – Specialist Computer Centers

(2001-01 - 2006-12)

I would install packaged ghost images onto laptops/desktops and configure them to be used on the customer network. This included, Outlook configuration, Offline files configuration and Setting user privileges on machines.

BTEC National Diploma - Computer Studies - Filton College (1999-01 - 2001-12)

GCSEs - St. George Community School (1995-01 - 1999-12)