Paula Lewin

Experienced Customer Service Supervisor with over twenty years' experience in front line customer service. Presented several awards for excellence within the Revenue Protection Team at Southwest Trains. A hard working, reliable and motivated individual with the ability to work well under pressure.

Always enjoying challenges and will take pride in all work undertaken. An excellent communicator who works well in a team as well as on their own. Possessing a good sense of humour with the ability to diffuse heated situations and to resolve issues.

Programme Participant (Restart FEDCAP) - Get Skills Employment & Training Ltd

(2025-12)

• Actively participated in program activities, discussions, and exercises to maximise benefits.
• Conducted self-assessments to identify skills, strengths, weaknesses and career interests.
• Set achievable career goals and worked towards them with program support.
• Engaged to build employability skills in communication, teamwork and problem-solving.

Community Protection Officer - Crawley Borough Council

(2024-06 - 2025-03)

• Investigated reports of anti-social behaviour, noise nuisance, and environmental offences in line with relevant legislation.
• Conducted patrols and site visits to gather evidence, engage with the public, and provide reassurance within the community.
• Issued warnings, notices, and enforcement actions where necessary to protect public spaces and residents.
• Worked collaboratively with police, housing teams, and partner agencies to resolve ongoing community safety issues and support victims.

Detention Custody Officer - SERCO Immigration

(2023-06 - 2023-08)

• Managed detainees with varying immigration statuses, including those facing potential removal from the UK.
• Ensured the safety, security, and welfare of individuals while treating all detainees with dignity, respect, and fairness.
• Supported detainees through daily routines, movements, and appointments in a secure environment.
• Maintained accurate records and followed strict procedures in line with legal and organisational standards.

Revenue Protection Inspector - Southwest Trains / South Western Railways

(1999-06 - 2023-02)

• Inspected tickets and travel documents to ensure compliance with railway byelaws and fare regulations.
• Challenged fare evasion professionally, issuing penalty fares and reporting offences where appropriate.
• Provided clear information and assistance to passengers while maintaining a visible presence on services and stations.
• Completed accurate reports and worked alongside colleagues and British Transport Police when required.

Customer Service and Stock - Tesco, Purley and Sutton

(1990 - 1998)

• Delivered high-quality customer service by assisting customers with enquiries, complaints, and product selection.
• Replenished, rotated, and organised stock to ensure availability and attractive product displays.
• Operated tills accurately, handling cash and card payments in line with company procedures.
• Maintained a clean, safe, and well-organised shop floor in compliance with health and safety standards.
• Worked effectively as part of a team to meet daily targets and support smooth store operations.

NCFE Level 2 Certificate in Understanding in Excellence in Customer Service For Hospitality - Customer Service (2026)

Apprentice - Fabrication and Welding Engineer - Carshalton College

GCSEs - English, Maths, Biology, History - Purley High School for Girls