Customer Services Consultant
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I am a dedicated and enthusiastic professional with extensive experience in customer service throughout my career. I pride myself on being reliable, trustworthy, hardworking, and punctual. My strong communication skills enable me to build positive relationships with people at all levels.
I have hands-on experience using key industry systems, including BTMS (Border Trade Matching Service), Spire (Licensing), and inventory management platforms such as Destinate, CNS, and Pennant. These tools have strengthened my ability to manage processes efficiently and deliver exceptional service. I am highly adaptable, eager to learn new skills, and committed to continuous personal and professional development.
Whether working independently or as part of a team, I demonstrate flexibility, initiative, and a proactive approach to challenges. A quick learner with strong motivation, I take pride in completing tasks to the highest standard and thrive in dynamic environments.
Customer Service Advisor at HMRC (2020-01 – Present)
I currently work within Business Tax & Customs, ensuring compliance for imports and exports by verifying documentation and licensing. Experienced in systems such as CHIEF, E-SOL, CMS, CDS, and ALVS, I provide support via phone and webchat to resolve errors and progress entries. My role has included training colleagues, handling personal tax cases (PAYE, P45s, tax returns), managing debt recovery, and assisting agents with GVMS/GMR issues.
Supervisor at Toolstation (2015-01 – 2020-12)
This role included supporting daily store operations, including cash management, stock booking, supply ordering, and building security. Skilled in compliance tasks such as fire alarm testing and asbestos checks. Proficient in workforce scheduling using T&A systems and analysing sales data to manage budgets and labour costs. Strong track record in meeting targets, reporting performance, and leading a team of seven. I am also a certified Fire Warden and First Aid trained.
Customer service representative - Key Holder at Toolstation (2015-01 – 2015-12)
As a customer service representative, I was responsible for delivering excellent service to customers while maintaining the store's professional image. As a Key Holder, I managed cash handling processes, including cashing up tills and ensuring account accuracy. I also oversaw stock control by performing periodic inventory (P.I) counts and updating records in the company's computer system to maintain accurate stock levels.
Utilities Manager at McDonald's (2012-12 – 2015-12)
In December 2012, I became Utilities Manager at the Prescot store, focusing on reducing energy costs and lowering our carbon footprint. I introduced recycling initiatives for cardboard and plastic, which were repurposed into reusable packaging, and organized regular trash walks to maintain cleanliness in the store area and local community.
Outside Maintenance at McDonald's (2009-01 – 2015-12)
Responsible for maintaining store appearance and managing stock deliveries. Duties included verifying delivery paperwork, assisting with unloading, monitoring temperature and condition of frozen, chilled, and dry goods, and reporting non-conformance issues. Ensured accurate stock check-off and timely storage to prevent temperature abuse. Used internal ISP system to order stock and track inter-store transfers, ensuring safe packaging and accurate records.
Crew Trainer at McDonald's (2009-01 – 2015-12)
Trained new and existing staff on store procedures and completed development paperwork. Supported apprentices through Math and English programs, helping them achieve GCSE-level qualifications and an AQA-recognized hospitality certificate. Delivered key skills sessions and provided ongoing guidance to ensure successful completion of the program.
Crew Member at McDonald's (2005-01 – 2009-12)
Started in front-of-house using cash registers and providing excellent customer service, including suggestive selling to increase sales. Gained full competency across all store areas, including kitchen, drive-thru, and handheld operations.
Glass collector at Baby Tiger Bar (2005-01 – 2006-12)
Worked at Baby Tiger Bar, Liverpool, maintaining customer service and bar presentation. Collected glassware, engaged with customers, and promoted the bar during peak times. Assisted behind the bar during busy periods, serving drinks and handling cash transactions.
Door-to-door video and game rentals / Inventory maintenance at Chart Busters (1999-01 – 2002-12)
Managed door-to-door video and game rentals, handling stock, cash, and paperwork. Performed daily stock checks and suggested products to customers. Later maintained inventory and cleanliness at The Arch, ensuring accurate stock levels for vans and store operations.
GCSE in Core subjects – Campion high school (2001-01)
GCSE NVQ match and English – McDonald's
