Peter Sheppard
Professional customer support manager
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About
A self-motivated and highly organised professional with strong experience in stock control, scheduling, and operational support. Skilled in monitoring inventory, streamlining processes, and implementing systems that improve efficiency and accuracy. Passionate about continuous improvement, I take pride in maintaining high standards, meeting deadlines, and supporting teams to achieve exceptional results.
Experience
Homemaker – Career Break at Self-Employed (2024-01 – Present)
Stepped into a full-time domestic role following a change in my wife's career, managing all household operations and large-scale home and garden improvements. Actively seeking a new career opportunity as my wife transitions to part-time work; available for an immediate start.
- Developed strong project management and budgeting skills while overseeing the redesign of multiple living spaces.
Scheduler at Magna Housing (2021-01 – 2023-11)
- Coordinated daily schedules for up to 30 operatives, ensuring resources were aligned for maximum productivity and service delivery.
- Maintained and updated CRM systems, tracking operative performance and appointment completion.
- Acted as the main point of contact for tenants, handling 80+ calls per day to provide clear and consistent communication.
- Monitored inventory and materials for ongoing works, introducing an Excel-based tracking tool to improve visibility.
Accounts Manager at Job Centre (2020-06 – 2021-12)
- Consistently handled an average of 80 daily calls, emails, and diary entries regarding Universal Credit enquiries.
- Met and exceeded daily and weekly targets while utilising in-house government systems to advise claimants.
- Provided guidance on complex issues related to financial support, childcare, and housing.
Deputy Maintenance Manager at AIM Aviation (2012-05 – 2019-12)
- Inventory & Stock Management: Proactively monitored and maintained critical stock levels to support high-pressure aviation maintenance, consistently preventing operational shortages and downtime.
- Strategic Procurement: Managed the end-to-end procurement lifecycle, including global supplier liaison, complex quotations, and purchase order management while meticulously tracking lead times.
- Systems & Efficiency: Spearheaded the design and implementation of an advanced Excel-based tracking system, significantly streamlining scheduling workflows and providing real-time inventory visibility.
- Compliance & Data Integrity: Upheld rigorous standards for stock and material records within CRM databases, ensuring 100% accuracy for internal audits and strict aviation industry compliance.
- Financial Control: Directly managed departmental budgets and costs, ensuring all purchasing activities remained lean and fully aligned with core business KPIs.
- Logistics & Supply Chain: Orchestrated complex deliveries and logistics to ensure the timely arrival of materials, optimising usage and reducing waste across multiple projects.
- Financial Oversight & Asset Management: Successfully scheduled and managed an extensive order book valued at £1.2M. By maintaining tight cost controls and strategic stock availability, I ensured all projects remained financially viable and on track.
- Complex Operational Coordination: Confidently oversaw and synchronised six distinct housing trade schedules. This involved high-level resource allocation and material logistics to ensure all teams met demanding deadlines and service standards.
- System Innovation & Process Improvement: Designed and implemented a bespoke Excel-based database that transformed inter-departmental coordination. This tool significantly increased inventory visibility and ensured 100% accuracy during rigorous departmental audits.
- Strategic Project Leadership: Spearheaded the end-to-end relocation of an entire operational department to a new site. Through meticulous planning and logistics management, I achieved a seamless transition with zero disruption to daily business operations.
- High-Level Client Relations: Developed and sustained professional, high-trust relationships with prestigious global clients, including Emirates and Qatar Airways, consistently meeting the exacting standards of the international aviation industry.
- Efficiency & Performance: Consistently maintained peak operational efficiency in fast-paced environments, using data-driven scheduling to increase team output and ensure the timely completion of large-scale maintenance works.
