Philippa Frankl

Balancing a strategic eye with a hands-on approach to implementing change I transform growing organisations into teams that thrive, perform and deliver by designing inclusive people systems, leading operational transformation, and fostering collaborative, values-led, high-performing teams. Proven track record of strengthening culture, leadership and performance while preserving entrepreneurial spirit in mission-driven organisations. My programmes background ensures beneficiary impact remains central to every function, process and decision.

Operations Director at Global Schools Forum (2023-06 – Present)

• Built and led a 4-person operations team in a growing global team, embedding functional accountability and development roadmaps for HR, operations, finance and communications
• Delivered equitable role and salary banding frameworks across 5 regions, reducing pay gaps and creating progression pathways to support engagement and retention
• Secured Board support for Employer of Record (EOR) transition - converted 12 global consultants to employment with 100% retention
• Developed and implemented inclusive, values-aligned global people, operations & finance policies
• Increased eNPS scores from 7 to 45 in 2 years and improved staff survey scores across all areas
• Established organisational planning, performance, risk management and board reporting systems
• Oversaw introduction of AI to GSF, implemented first AI policy, tools and team learning circles to support adoption, share best practice and build a roadmap of future use cases

Operations Director at Hatch Enterprise (2020-09 – 2023-05)

• Second to the CEO, leading people, operations and programmes, growing the team from 11 to 24
• Led the co-development of Hatch's vision, mission, values and 5-year strategy
• Designed organisational structure, role and salary banding and progression pathways
• Centred team wellbeing through progressive people-centred policies, benefits and team survey
• Strengthened inclusive and accessible recruitment, onboarding and people practices
• Implemented Theory of Change, KPIs and outcome measurement processes to evidence impact
• Brought management accounting in-house; led first audit and strengthened financial governance
• Embedded risk management and Board reporting processes

Director of Programmes & Learning at School for Social Entrepreneurs (2017-08 – 2019-09)

• Led a 20-person multi-disciplinary team delivering £3m national programme portfolio serving 1,000+ social entrepreneurs annually
• Developed organisational learning strategy integrating qualitative, quantitative & reflective elements
• Launched Fellows programme of events, mentoring and grants to increase alumni engagement
• Oversaw Salesforce upgrade, increasing operational efficiency, data governance and reporting
• Member of 3-person Leadership Team leading during a time of significant organisational change

Director of Network at School for Social Entrepreneurs (2016-01 – 2017-08)

• Re-built high performing culture in fragmented disengaged team, through open consultation, co-creation of solutions and influencing at senior levels to remove barriers and secure support
• Redesigned network services around 3 core themes: learning, communications and sustainability
• Streamlined financial, operational and impact data capture and reporting across 8 franchisees
• Designed and co-facilitated annual residentials for team and consultant network
• Led contracting processes with 3 of SSE's largest funders, worth a combined £13mill
• Led GDPR readiness programme across the UK network
• Organisational lead for safeguarding, complaints and operational risk management

Urban Youth Programme Advisor at Plan UK (2015-04 – 2015-12)

• Developed merger criteria, commissioned sector analysis, led merger negotiations and process

Executive Director at Street Kids International (2008-04 – 2015-04)

• Launched the UK office of a Canadian charity, built UK Board, staff and volunteer teams
• Led UK rebrand, website development and social media strategy
• Developed UK Theory of Change and M&E strategy with support from NPC
• Developed capacity building partnerships with NGOs in 6 countries
• Cultivated corporate and foundation relationships securing c£300,000 annual funding

Acting Head of Programmes at The Prince's Trust (2007-08 – 2008-04)

• Part of Regional Management Team. Managed strategic direction of programme portfolio and budget

Programme Manager at The Prince's Trust (2006-06 – 2007-08)

• Recruited and built new team of 5 to manage delivery of public and private sector contracts
• Managed development and launch of enterprise skills programme & secured ASDAN accreditation
• Developed and rolled out strategy to deploy 150 corporate volunteers annually across programmes

Country Manager at World Challenge Expeditions (2004-08 – 2006-04)

• In-country leadership of two life skills development programmes for young people
• Edited and approved itineraries, budgets and risk assessments for 40 expeditions annually
• Identified, assessed & established placements for 30 volunteers annually

Overseas Operations Manager at World Challenge Expeditions (2002-09 – 2004-08)

• Project managed 30 expeditions per year, developing itineraries, risk assessments & budgets
• Planned and delivered training for departing young people, teachers and contracted staff
• Used evaluation reports & participant feedback, to improve expedition quality year on year

BSc (Hons) in Psychology – University of Birmingham

– Neatherd High School & VI Form