Portia Baafi

Results-driven professional with a Bachelor’s degree in Marketing & Psychology and a diverse track record spanning administration, client relations, operations, and marketing. Combines strong organizational rigor with deep understanding of human behavior—skilled in streamlining processes, maintaining precise records, and building trust-based relationships. Proven ability to lead teams, resolve conflicts, and deliver under pressure.

Multilingual: English (Advanced), French (Intermediate), Chinese (Intermediate)—equipped for cross-cultural and international environments.

Tutorial Officer at Akuafo Hall, University of Ghana (2025 – Present)

• Manage end-to-end bed allocation and residential registration for hundreds of students, ensuring accuracy and timely onboarding.
• Serve as primary administrative liaison; resolve an average of 20+ student queries/concerns weekly, fostering a safe, supportive, and well-organized living environment.
• Collaborate with hall management, faculty, and support departments to address welfare and operational issues; improved issue-resolution efficiency by 25%.
• Maintain error-free, confidential records and reports on residency, attendance, and student activities, fully compliant with university standards.

Hospitality Coordinator at Barita’s Restaurant (2022 – 2023)

• Coordinated high-volume front-of-house operations: reservations, seating flow, guest logistics, and service timing—ensuring smooth daily operations.
• Built and sustained reliable partnerships with vendors and suppliers; reduced supply delays by 30% through proactive communication.
• Planned and delivered 15+ private events, functions, and large group gatherings (up to 100 attendees), managing venues, catering, and guest requirements end-to-end.
• Handled inquiries, special requests, and sensitive situations calmly and professionally; consistently maintained high guest satisfaction ratings.

Marketing Assistant at Mama Pat Enterprise (2021 – 2022)

• Supported development and execution of marketing strategies that increased brand visibility and customer engagement.
• Created compelling social media content and promotional materials; grew online audience reach by 40%.
• Conducted market research and competitor analysis to inform product development and pricing decisions; informed 6 key marketing initiatives.
• Coordinated on-ground activations and collaborated with sales teams to exceed performance targets.

Administrative Assistant (Intern) at Nii Sempe Mensah Family Land Secretariat (2022-06 – 2022-08)

• Provided comprehensive administrative support to management; streamlined office operations and improved document turnaround time.
• Managed correspondence, confidential records, and reports; ensured 100% accuracy in land title documentation and agreements.
• Coordinated executive schedules, meetings, and stakeholder engagements; optimised time management and follow-up systems.
• Liaised with clients, government agencies, and stakeholders to resolve inquiries and facilitate smooth service delivery.

Financial Advisor (Intern) at Prudential Life Insurance (2023-06 – 2023-08)

• Advised clients on life insurance and investment products; conducted financial needs analysis to recommend tailored solutions.
• Built and maintained strong client relationships; achieved 90% retention rate through consistent follow-up and service excellence.
• Collaborated with underwriting and claims teams to ensure seamless policy issuance and claims processing.
• Consistently met or exceeded sales targets through effective prospecting and consultative selling.

Bachelor’s degree in marketing and psychology – University of Ghana (Legon/Accra) (2025)

Certificate in Professional 360 Courses; Leadership Academy and Career Development – Careers and Counselling Center, University of Ghana (2023)

Certificate in Entrepreneurial Training, GEA – Ghana Enterprise Agency Training Initiative (2022)

WASSCEs in Social Studies(A), English Language(B), Mathematics(B), Economics(B), Integrated Science(C) – Agogo State College (2020)