Pradeep Patel

I lead and develop teams to consistently hit and exceed goals by turning strategy into practical actions—optimising schedules, coaching staff, and driving KPI-focused improvements that lift productivity and customer satisfaction. I tackle challenges with clear communication and hands-on problem-solving, building a positive, compliant, high-performance environment.

Team Manager - Tesco plc

(2004-10)

• Met financial goals with organised strategies focused on proper management of expenses and income.
• Scheduled weekly projects, anticipating timelines for milestones and completion dates.
• Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
• Managed team by offering support and constructive feedback to improve skills and maximise potential.
• Listened to team members feedback and proactively addressed concerns.
• Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
• Generated strategic weekly Key Performance Indicator targets, motivating and incentivising staff to continually achieve and exceed expectation.
• Inspired and managed teams in operational improvement, increasing motivation and productivity.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Monitored team performance, ensuring compliance with guidelines and regulations.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
• Supervised and mentored staff in 11 sessions, driving attainment of individual KPIs.

Crew Member - McDonalds

(2002-10 - 2004-10)

• Accommodated guests with food allergies or intolerances.
• Offered flexibility to work changing breakfast, lunch and dinner shifts
• Kept restaurant clean by conducting regular deep cleans.
• Maintained excelent team relationships by going the extra mile to assist colleagues needs and requests.
• Actioned managerial feedback quickly to achieve performance goals.
• Processed high volume of customer orders daily using Point Of Sale (POS) software.
• Worked within variety of kitchen stations, including food prep, cooking and dishwashing.