Preston Mandeya

I am a strong-minded person with the drive and determination to achieve the best results in everything I do. I am capable of working alone using my initiative but equally confident to work alone. I have strong Sales and Marketing administration and Computer skills and am able to work in a highly organized manner.

I will bring my ideas and skills to work as teams to complete tasks to a high standard also have an appetite for mountain-sized challenges and well experienced in roles working various departments. My strong records in achieving goals and success within the outside the work spectrum is distinguished by strong communication and sharing ideas with customers and results from clients due to team work and leadership and abilities to work under pressure in any sort of environment. I am well experienced and amicable individual who has a wealth of experience with the Insurance sector and B2C and B2B Mobile Telesales Experience.

Worked within a Target driven environment and has always met and exceeded targets. I am self-driven and is comfortable with making a large volume of outbound calls, he is comfortable with closing sales and has the ability to build rapport with Customers.

Inbound Sales and Technical Specialist & Live Chat & Outbound Calls - Nespresso Arise UK

(2019-05)

Inbound, Outbound and Technical Assistance

• Upselling Value-Added Products to increase the basket value
• Completing customers' orders and processing new orders
• Machine Troubleshooting
• Outbound Advisor (Business Customer follow up)
• Contacting existing customer who has not ordered for long offering discount bringing back the business to the company
• Products offers to the customers to attract them to start ordering again with the company
• Assisting customer with query and product updates via Webchat

Student - Staffordshire University

(2016-11 - 2018-10)

Inbound Renewals and Insurance Sales Advisor - Carole Nash Insurance Limited - Manchester

(2016-02 - 2016-11)

• Upselling Value Added Products
• Order Confirmation and Verification
• System Analysis and Marketing Personal

B2C Inbound & B2B Sales Advisor Outbound Telesales Advisor - E2Save / Carphone Warehouse

(2012-11 - 2016-05)

• Processing Mobile Phone Orders Rejected by the Automated System
• Question converts as many of the incoming calls that have been generated by our marketing team in sales as possible whist maximising customer delight
• Explore the needs of the customer, so that we can offer the customer a tailored package that meets the customer's individual requirements, taking into consideration Handset/Network/Tariff/Lifestyle
• Approach every interaction with customers as an opportunity to explore ways to increase sales and value adding services such as insurance and accessories

Outbound Telesales Advisor - Swinton Insurance

(2009-05 - 2011-02)

• Business to Consumer outbound calling
• Selling insurance policies to existing and non-existing customers
• Following the compliance scripts and asking relevant questions
• Data entry and processing policies electronically via the company database
• Debt collection from customers who have missed payments

7 GCSES O'Level A-B Grades - High School (Regina Coeli High) (2000-01 - 2003-11)

Diploma in Access to Higher Education - Access to Higher Education - Derby University (2014-09 - 2015-07)