Rachel Pepper

Hardworking, friendly and polite front-of-house worker with experience providing exceptional service to a range of clientele, from high profile guests to young travellers. Highly experienced with administrative tasks in corporate settings through previous marketing roles (organising events, leading projects & outreach initiatives, managing clients, running meetings etc.). I have excellent communication skills, an effective phone manner and I am committed to ensuring a high standard of customer service for visitors.

If required I am also eager to use my digital marketing experience to help companies elevate their online presence and reach new audiences via social media.

Hostess / Front of House for Luxury Hotel Brand at 1 Hotels, Melbourne (2025-04 – 2026-04)

Meeting and greeting hotel guests, managing restaurant bookings and ensuring exceptional dining experience. Handling VIP guests and managing influencers while educating guests on sustainability practices and facilitating corporate conferences.

• Meeting and greeting hotel guests
• Managing restaurant bookings over the phone, online and in-person
• Going above & beyond to ensure guests receive an exceptional dining experience
• Looking after VIP guests and managing influencers
• Educating guests on the rich ethos and sustainability practices of 1 Hotels
• Helping to facilitate and manage corporate conferences and high-profile events hosted by the hotel including Melbourne fashion week

Hostel Receptionist and Activity Coordinator at Little Drifter, Melbourne (2025-04 – 2026-04)

Meeting and greeting hostel guests, managing bookings and check-ins/check-outs. Handling guest issues professionally and coordinating activities and events for guests.

• Meeting and greeting hostel guests
• Managing bookings, cancelations, check-ins and check-outs
• Handing guest issues/complaints with efficiency and friendly professionalism
• Coordinating and hosting activities and events for guests including city walking tours, paint & sip nights and comedy events

Head of Content and Social Media Marketing at Next Ventures Ltd., London (2022-04 – 2025-04)

Creating and distributing engaging written and graphic content across all digital media channels. Owning creative strategy and execution, sourcing and managing talent, and independently planning networking events and career fairs.

• Creating and distributing engaging written and graphic content in the form of social posts, e-newsletters, blogs, case studies, press releases and brochures
• Owning creative strategy and execution across all digital media channels: Facebook, Instagram, TikTok, LinkedIn and website (including paid meta ads)
• Sourcing and managing talent for our graduate academy (via application and cold outreach) and leading candidates through the interview process
• Independently planning and running networking events, student career fairs and internal company social events (including an 80-person event at The Ned)
• Leading initiative to refresh entire marketing strategy to fulfil internal hiring needs (including the use of targeted ads, launching new social channels and rebranding promotional documents to appeal to a younger audience)
• Conducting, shooting and editing video interviews
• Leasing with publications to facilitate printed and digital press releases

BA (Hons) in Marketing – UWE, Bristol (2014-01 – 2018-01)

Access to HE in Business Studies – Hillsborough College, Sheffield (2013-01 – 2014-01)

A-levels and GCSEs in General Education – Friars School, Bangor (North Wales) (2006-01 – 2013-01)