Rachel Setiawan

A driven, enthusiastic & forward thinking professional with the necessary exposure, skills & experience required to work as part of a team in a fast-paced environment. Coming from a background in Luxury & Customer Service, my aim is to exceed sales potential, deliver outstanding Customer Service, build strong relationships internally & externally, and excel at Brand Representation, Planning & Organising Events.

Receptionist/Secretary - Holbein Anstalt

(2024-03 - 2024-08)

Holbein is a real estate property company, owned by the President of the United Arab Emirates.

• Acting as the first point of contact for calls and visitors into the office; welcoming guests, taking messages and directing calls as appropriate
• Opening and dealing with post
• Logging invoices and utility bills and forwarding for payment as directed
• Typing and sending written / email correspondence on behalf of the Property Manager
• Attending meetings and taking minutes when requested by the Property Manager
• Liaising with House Managers, contractors, and suppliers to resolve queries and issues
• Maintaining online and filing systems
• Adhoc errands on behalf of Property Manager
• Recording and overseeing staff holidays and absence from work
• Researching and providing quotes for replacement equipment or items where needed
• Ordering stationery and office equipment and reporting faults to ensure the smooth running of the office

Senior Personal Shopper - Threads Styling

(2022-10 - 2023-04)

• Drove new business opportunities and building relationship with existing clientele.
• Applied vast knowledge of latest trends, fulfilling clients’ needs.
• Assisted with Fine Jewellery events, liaising with luxury brands and attending store previews.

Senior Brand Ambassador - Fabergé Harrods

(2017-10 - 2022-08)

• Achieved Fabergé’s Worldwide Top 5 Sales in 2018, 2020, 2021 and 2022 through upselling and cross-selling brands confidently and efficiently.
• Listed as Fabergé's Worldwide Top 3 CRM in 2018, 2020, 2021 and 2022.
• In charge of managing client invitations, selecting and organising key pieces for display, and accompanying clients during Fine Jewellery Events in Harrods and Ritz Hotel
• Sold and managed High Value cash transactions worth £200,000.
• Built strong rapport with the Penthouse and Private Suite personal shoppers and agencies for celebrity dressings.
• Presented new collections to Harrods Penthouse and Private Suite.

New Homes Sales Negotiator - Teamsales

(2016-02 - 2017-10)

• Organised events for clients and estate agents for the launch of new homes.
• Liaised and negotiated with prospective applicants & estate agents on the sales process to completion.
• Advised and assisted clients with investments in the off-plan units.
• Conducted market and competitor research reports.

New Homes Sales Negotiator - St George

(2015-10 - 2016-02)

Sales Associate, luxury watch department - Harrods

(2013 - 2015-10)

• Achieved sales worth over £70,000 per month and regularly exceeded targets.

Diploma - Business Studies - Ngee Ann Polytechnic, Singapore