Raees Patel

Confident and driven customer service professional with over three years of hands-on experience in fast-paced, high-footfall environments. Adept at building rapport quickly, resolving issues efficiently, and consistently delivering service that keeps customers coming back. Multilingual communicator fluent in English, Gujarati, and Urdu, with a strong foundation in business from BTEC Level 3 study.

Eager to bring professionalism, energy, and a genuine commitment to customer satisfaction to a progressive organisation.

Customer Service Assistant - Cube Desserts - Preston

(2021-07 - 2024-12)

• Delivered consistently high-quality service in a busy dessert venue, managing customer enquiries, processing orders accurately, and resolving complaints with professionalism.
• Played a key role in maintaining smooth day-to-day operations during peak trading periods by collaborating closely with team members and adapting quickly to high demand.
• Built strong customer relationships that contributed to repeat business and positive word-of-mouth, helping to maintain a loyal customer base.
• Handled all customer transactions with precision and upheld data privacy and cash-handling standards at all times.
• Created a welcoming, inclusive atmosphere for a diverse customer base, leveraging multilingual skills to assist non-English-speaking customers.

BTEC Level 3 Extended Diploma in Business - Business - Bolton Sixth Form College (2024)

GCSEs - Eden Boys' School (2022)