Raees Patel
Customer Service Professional
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About
Confident and driven customer service professional with over three years of hands-on experience in fast-paced, high-footfall environments. Adept at building rapport quickly, resolving issues efficiently, and consistently delivering service that keeps customers coming back. Multilingual communicator fluent in English, Gujarati, and Urdu, with a strong foundation in business from BTEC Level 3 study.
Eager to bring professionalism, energy, and a genuine commitment to customer satisfaction to a progressive organisation.
Experience
Customer Service Assistant - Cube Desserts - Preston
(2021-07 - 2024-12)
- Delivered consistently high-quality service in a busy dessert venue, managing customer enquiries, processing orders accurately, and resolving complaints with professionalism.
- Played a key role in maintaining smooth day-to-day operations during peak trading periods by collaborating closely with team members and adapting quickly to high demand.
- Built strong customer relationships that contributed to repeat business and positive word-of-mouth, helping to maintain a loyal customer base.
- Handled all customer transactions with precision and upheld data privacy and cash-handling standards at all times.
- Created a welcoming, inclusive atmosphere for a diverse customer base, leveraging multilingual skills to assist non-English-speaking customers.
Education
BTEC Level 3 Extended Diploma in Business - Business - Bolton Sixth Form College (2024)
GCSEs - Eden Boys' School (2022)
