Senior Account Manager at GRIN DESIGN (Sept 2025-August 2026)
Account Manager (Apr 2022- Sept 2025)
- Created the proposal deck for the Heart of the City Sheffield website (£15k) winning against other agencies and leading the project (to go live September).
- Grew and retained key client accounts, securing Grin's highest single monthly retainer (£5k for Pemberton), 2 Zotefoams retainers worth a combined £8k per month and £19k of HSBC projects, including brochures and videos.
- Managed major client accounts, including 8 Verve People websites (£125k total over 1.5 years), coordinating client stakeholders, studio resources and budgets.
- Developed pitches and campaigns, including the BMAG reopening campaign (£15k), generating 32,000 visitors in its first week and a 50% rise in visitor targets.
- Owned day-to-day client relationships across a diverse portfolio, leading meetings, pitches and tenders while identifying opportunities to retain, grow and develop accounts.
- Managed studio scheduling, project allocation and QA, ensuring work was delivered to a high standard and client expectations were met.
- Improved account management processes, introducing project check-ins, artwork checklists and website budget tracking to improve delivery and manage scope.
- Led key creative projects including the Heartbeat brand sprint workshop and Reimagine Redditch's Bee campaign from concept to launch.
- Supported the Account Director while mentoring a Senior Account Executive, providing guidance on client management and day-to-day account responsibilities.
- Oversaw Grin's showreel, social content and quarterly recaps, while contributing to blog content.
Delivered rebrands, websites, videos, and collateral for multiple clients, including: HSBC, Verve, Pemberton, BMAG, QEII, Heartbeat, RoSPA, Sheffield Futures, Forest Garden, Zotefoams, Reimagine Redditch, Schoolyard Films and West Brom.
Account Manager at EMPEROR DESIGN (Sept 2019 - Mar 2022)
- Managed the Moonpig Group account across brand, digital and corporate communications. Developed the Group brand identity pre-IPO and delivered their first £60k Annual Report across a multi-office team.
- Oversaw project budgets and scope, communicating risks and changes to clients.
- Developed design briefs and managed client feedback through to final approval.
- Built trusted client relationships, led project debriefs and proactively identified opportunities to develop and grow the account.
- Coordinated timing plans, studio resources and third-party suppliers to ensure efficient, timely delivery.
- Provided industry updates, competitor analysis and strategic recommendations to support client decisions and pitches.
- Proof-checked work and communicated client amends to the studio.
- Implemented internal induction processes and organised social initiatives aligned with company culture.
Key clients: Moonpig, Card Factory, The Works, REI, Secure Income, Globalworth, MaxCyte, MJ Gleeson, Nexstim, LoopUp, Boku Inc, Kape and GRC. Assisted on DFS, Codemasters and Rotork.
Account Executive at EMPEROR DESIGN (Sept 2017 - Aug 2019)
- Managed client projects end-to-end, ensuring delivery within scope and budget.
- Supported the Account Management team with daily operations and admin tasks.
- Implemented client feedback and coordinated revisions with the design studio.
- Prepared estimates, timing plans, and proof files, handling finance tasks including POs and invoicing.
- Oversaw print and mailing processes, sourcing requirements and ensuring timely delivery.
- Assisted with creative briefs for the design team and provided feedback.
- Developed expertise in Corporate Communications through hands-on project experience.
PR Account Executive Intern at LIQUID PR ( Jun - Jul 2017)
- Maintained daily media coverage charts and clippings, keeping clients informed.
- Prepared research reports for business pitches, supporting new client acquisition.
- Managed press office operations, including packaging and distributing press boxes.
- Maintained and updated media lists for clients and producer leads using Excel.
- Liaised with national media to secure coverage for clients.
- Drafted press releases, blog posts, and social media content.
- Scheduled social media content using Buffer.
- Updated tenant communications on the Longbridge Life CMS community platform.
Marketing & Digital Intern at ONE BLACK BEAR (Mar - Apr 2017)
- Updated CMS and beta-tested on Bolt for clients including National Express, First Radio, and Honda, based on custom designs.
- Analysed campaign performance using Google Analytics for First Radio.
- Collaborated with the creative team to deliver packaging designs for Proteinium, incorporating pre-launch amendments.
- Reviewed client websites to improve mobile optimisation and SEO, liaising with developers for cost estimates and upselling opportunities.
- Managed quarterly pricing updates for Honda using CMS and Excel.
- Researched and developed blog content for National Express Coach in collaboration with the social team.
