Administrator
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I am an experienced administrator with a solid background in consultancy, offering over three years of expertise in office management, coordination, and operational support. Before this role, I enjoyed a successful 20-year career in business travel, where I developed exceptional organisational, problem-solving, and client service skills. My five years in retail strengthened my ability to thrive in fast-paced environments and effectively manage customer relationships. Detail-oriented and adaptable, I excel in dynamic settings and have a passion for improving processes to boost efficiency. I am excited to bring my diverse experience to a team that values accuracy and professionalism.
As a results-oriented and detail-focused professional with extensive expertise in administrative management, business travel consulting, and customer service I am also skilled at utilising technology to streamline operations and deliver exceptional service in dynamic environments. I have a proven track record in managing accounts, overseeing financial processes, and providing outstanding client support. I have also shown proficiency in financial management, including the preparation and analysis of financial reports, conducting VAT returns, and maintaining precise bookkeeping records. My ability to leverage technology for financial forecasting and budgeting has allowed me to offer strategic insights that foster business growth.
Furthermore, I have a solid background in customer service, consistently achieving high satisfaction ratings by promptly and effectively addressing client needs. Committed to ongoing learning, I keep up with the latest advancements in administrative technologies. My proactive attitude and strong problem-solving abilities make me a valuable asset in any administrative position.
City & Guilds Travel & Tourism Wilmorton Community College, 1999 – Pass
BTEC in Nursery Nursing Bilston Community College, 1992 – Pass
BTEC Diploma in Caring Bilston Community College, 1991 – Merit
GCSE Parkfield High School, 1990
Relevant Training Courses Foundation Access Course in Psychology and Psychotherapy The Sherwood Psychotherapy Training Institute, 2015 – 1 Year
LEVEL 2 AWARD Support Work in Schools NCFE, 2012 – 1 Year
