Rhi Passmore

I am a dedicated and motivated professional with a strong passion for Marketing. With a wealth of experience in Marketing, Product Management, Digital learning, Admin and communication, I have a proven track record of building and maintaining relationships. I am committed to continuous learning and growth, always seeking opportunities to expand my knowledge and contribute to the success of my team and organization.

My strong communication, problem-solving, and Microsoft, Canva and Google abilities make me an effective collaborator and valuable asset to any project. I am eager to bring my expertise and enthusiasm to a dynamic and forward-thinking team.

Tea Room Team Leader at Belmont House and Gardens, Faversham (2026-05 – 2026-10)

• Promoted from Tea Room Assistant to Team Leader within a short period, demonstrating rapid progression and strong performance.
• Led a team of 4 across both kitchen and tea room operations
• Managed end-to-end stock control: receiving deliveries, restocking, and monitoring daily and weekly inventory levels to prevent shortages.
• Trained new team members, assessing strengths and placing them in roles best suited to their skills.
• Resolved customer queries and complaints effectively by applying my knowledge of business processes and service standards.
• Trusted as a keyholder with full responsibility for opening and closing the store, ensuring security.
• Processed card and cash transactions accurately, maintaining precise records.
• Barista trained to a high standard and able to make a variety of drinks
• Preparation of light lunches and serving of cakes

Product and Marketing Executive at Path Destination Management, Whitstable (2024-02 – 2026-05)

Progressed from leading a large-scale data migration project to Product Lead, and subsequently to Product and Marketing Executive

• Oversaw end-to-end product development, including coordinating build completion, managing product documentation, and identifying and resolving product errors
• Drafted and managed contracts and product agreements with international partners
• Managed and grew the company's LinkedIn presence, including content planning and publishing
• Generated new business opportunities through targeted lead sourcing and outreach on LinkedIn
• Authored articles for company platforms, with multiple pieces published on the Pacific Asia Travel Association (PATA) website
• Designed visual content and marketing materials using Canva
• Facilitated cross-functional communication between UK and Thailand teams, leading product meetings in preparation for trip launches

Digital Learning Administrator at Rentokil Initial, Crawley (2021-04 – 2023-12)

• Personal Data Handling keeping GDPR guidelines in mind
• Written and Verbal communication both within my own team and on a global scale working with contacts across Asia, Africa and Europe
• Building relationships with contacts on a global scale to help meet demands and sort problems
• Use of both Google and Microsoft Systems
• Use of Mailchimp for Communicating new content
• Management of soft skills programs within the business and managing the trade over to a new soft skills provider
• Part of project to change our website host - This involved transferring both data and content
• Training Colleagues and Contacts on how to use our site to allow them to be more self sufficient in their work

Shift Manager at Domino's Pizza, Dorking (2018-10 – 2019-04)

• Managing a large team under the pressure of the busiest shifts to help hit goals and get food out on time
• Managed staff schedules to allow for adequately staffed shifts
• Trained and mentored new employees and found them a correct role in the team to ensure the flow of shifts
• Route Planning and organising of deliveries to customers to ensure hot food arrived within store mandated delivery windows
• Monitoring stock levels, ordering more stock and organising of deliveries in guidance with food safety rules
• Using my knowledge of the business and processes to help customers with all manner of queries and complaints
• Responsibility of being a keyholder and opening and closing of the store each day

Other Experience at Dog Walker/Kennel Hand (2012 – 2022)

• Hired on work experience at a kennels and kept on as paid staff after working with the dogs for a few months, keeping kennels and catteries clean, making sure dogs were exercise, fed and taken care of
• Long Term dog walker alongside family friend, walking groups of up to 6-8 dogs at a time of all breeds, sizes and temperaments

Secondary School – The Weald School, Billingshurst (2008-09 – 2013-06)

Dog Grooming Level 2 – Brinsbury College (2014-09 – 2015-06)

Health and Social Care Level 2 – Crawley College (2017-09 – 2018-06)