Riad Rifky
Software Engineer Technical Support Proffesional
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About
IBM Certified Specialist | Global IT Mgmt Consultant | Certified in Multiple Technologies | 11+ Yrs Exp in Software Eng & Tech Services & Solution Delivery | Trilingual: English / German / Arabic
Experience
Technical Support Specialist with a background in management in the profit and non-profit sector, with 11+ years of career experience working with IBM World Trade Corporation. Specialized in root cause investigation. Highly adept in systems analysis, diagnostics, trouble-shooting and conflict resolution.
CORE QUALIFICATIONS
- Expert in technology support, marketing, customer experience, and root cause management.
- IBM Product Knowledge (Power Systems and IBM Storage).
- Highly adept at effectively navigating administrative, government and complex bureaucratic systems.
- Deep knowledge of public administration and management.
- Proficient user of Mac, Windows, Linux.
- Experienced user of Customer Service Platforms (CSP) including SalesForce and Medallia.
- Confident, articulate, and professional speaking abilities (and experience).
- Empathic listener and persuasive speaker.
- Excellent presentation and negotiation skills.
- Native proficiency of Arabic, English and German, with basic knowledge of French.
Education
Bachelor in Management. Strategic Management and International Business from the German University in Cairo
Master in Public Administration from the American University in Cairo
