Savita Panwar

• Technical Support: Expertise in diagnosing and resolving technical issues, managing service desk tickets, and providing customer training for seamless adoption of software solutions.
• Software Development: Proficient in Python, PHP, MySQL, and Power BI, with experience in developing interactive web applications, automating workflows, and enhancing user experiences.
• Data Analytics: Skilled in SQL, data visualization, and connecting tools like Databricks and Delta Tables for advanced data insights. Proven ability to analyze large datasets and create meaningful reports to inform strategic decisions.
• Customer Collaboration: Skilled in engaging with stakeholders to understand their needs, customize solutions, and deliver high-quality support.

Experienced Technical Support Specialist with a strong foundation in Power BI, SQL, and data visualization, combined with extensive expertise in Python, PHP, MySQL, and web application development. Adept at diagnosing and resolving technical issues, providing excellent customer support, and ensuring seamless integration of software solutions. Proven ability to transform complex datasets into actionable insights and optimize workflows to enhance operational efficiency.

With over 20 years of experience teaching computer science and training teams, I excel at simplifying technical concepts for non-technical audiences and fostering effective collaboration between stakeholders. Skilled in automating processes, managing secure data workflows, and promoting best practices for sustainable software development in fast-paced environments.

MBA - Masters in Business AdministrationUniversity of Buckingham, UK | 17/01/2022 - 17/02/2023

• Corporate Strategy and Leadership in Practice
• Operations and Information Systems Management
• Personal Development and Professional Effectiveness
• Practical Research Methods
• Financial Information for Business
• Managing People Across Cultures
• Strategic Marketing & Innovation
• MBA Project-Comparative Investment Analysis: Conducted financial data analysis comparing Indian and US markets to identify investment trends.
• Project Management