Head of Operations
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Strategic and people-focused operations leader with 35+ years of experience spanning Financial Services and Healthcare, including over 25 years in senior leadership roles. Proven success in delivering cultural transformation, operational efficiency, and outstanding customer outcomes within fast-paced, regulated environments.
Known for turning around underperforming teams, driving employee engagement, and implementing high-impact process improvements that enhance service quality, reduce costs, and strengthen commercial performance.
Educated to A-Level standard with 8 GCEs.
Post-Graduate Certificate in Management attained in 2000.
