Richard Hough
Head of Customer Operations
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About
An accomplished operations professional with over 20 years of experience in the measurement and manufacturing industry, having held diverse roles including Site Leader, Customer Service Manager, Sales Representative, and Service Technician. Most recently, led the repair operations and commercial back-office functions at Intelligent Energy—a leading designer and manufacturer of hydrogen fuel cells—where I successfully implemented a new Return Merchandise Authorization (RMA) process to improve service efficiency and customer satisfaction.
Recognised for being highly organized, dependable, and adept at managing competing priorities with a proactive, positive mindset. Proven expertise in team leadership, production oversight, cross-functional communication, and technical troubleshooting, with a consistent track record of taking initiative to drive team goals and operational improvements.
Experience
- Head of Customer Operations, 03/2023 – 06/2025 Intelligent Energy – Loughborough
- Site Leader, 03/2022 to 11/2022 Sensata Technologies - Leicester
- Customer Service Manager, 06/2012 to 03/2022 Sensata Technologies - Leicester
- Sales Representative, 05/2009 to 06/2012 Newall Measurement Systems Ltd – Leicester
- Service Technician, 04/2006 to 05/2009 Newall Measurement Systems Ltd – Leicester
Education
- Certificate in Management
- Higher National Diploma (HND), Electronic Engineering
- Higher National Certificate (HNC), Electronic Engineering
- B-TEC National – Electronic Biased Engineering
- Advanced Modern Apprenticeship
- Foundation Apprenticeship
