Rk David Ee

Technical Operations Manager with a proven track record driving strategic growth. I provide nothing less than operational excellence in all environments. I possess a strong foundation in sales management, and technical management building my understanding from data analytics, and process optimization.

I have consistently exceeded all targets and delivered exceptional results. My expertise is in building and leading high-performing sales and technical teams through data driven analysis. This positions me as a valuable asset to any organization seeking to achieve sustainable growth and market leadership.

Dialler Manager at Intelligent Leads (2025-08 – Present)

• Managed full project lifecycle across AI, CRM, and data transformation initiatives
• Led Agile delivery including sprint planning, backlog grooming, and stakeholder demos
• Maintained RAID logs, risk registers, and governance reporting
• Delivered BI reporting frameworks improving KPI visibility
• Integrated systems using APIs, webhooks, and automation tools
• Built and maintained outbound and inbound omni-channel campaigns

LEAD TECHNICAL SERVICES MANAGER at CONNEX ONE (2023-10 – 2025-08)

• Recruited, hired, and developed a high-performing team of technical experts. Provided ongoing training and mentorship to ensure their professional growth and development.
• Overseen the successful implementation of Dialler and AI software projects for clients across the US. Coordinated with cross-functional teams to ensure timely delivery and meet project objectives.
• Built strong relationships with clients and acted as their primary point of contact for technical operational support. Ensured that clients were satisfied with the dialler implementation process and the value delivered by our AI solutions.
• Stayed up to date with the latest advancements in AI technology and ensured that the team was equipped with the necessary skills to implement and support our software solutions effectively.
• Continuously identified opportunities to improve the efficiency and effectiveness of technical services. Implemented dialler strategies and contact centre reports to help grow the team.

TECHNICAL SERVICES MANAGER at CONNEX ONE (2022-08 – 2023-10)

Head of Contact Operations - DIALLER MANAGER at ONE LIFE (2022-01 – 2022-08)

• Recruited, and assisted in development of a sales team over 5 separate offices across the UK.
• Built management training material and trained management to help ensure HR, sales, and customer compliance in an FCA regulated environment.
• Built, forecasted, and maintained data, sales, and compliance dashboards from a SQL database to regularly present to the rest of the board showing productivity and sales growth.
• Project managed- road mapping and development of Connex One, Salesforce, and Lead bytes working both big picture and hands on to implement business required needs with new software.

DIALLER MANAGER at ONE LIFE (2021-08 – 2021-12)

SALES MANAGER at CC33 (2021-02 – 2021-08)

• Developed a sales team to upsell new and existing customers to achieve all client set targets.
• Motivated, briefed, and kept agent database up to date for client products and services.
• Establishing data driven observations using max contact reports to build coaching and feedback to improve advisors. Seen an uplift of 30-80% in sales target with a 150% increase in revenue due to maximizing these observations.
• Extracted data listings through SQL in order to analyse trends and further maximize dialling efficiency.
• Forecasted future trends with pivot tables, and SQL Database' which were presented through Power BI and updated dashboards in max contact.
• Provided support and presented future data changes at C-suite levels of the business and in client meetings.

Sales Manager at XLN (2019-10 – 2021-02)

• Marketed, promoted, sold, and renewed phone and broadband, and generated pay acquisition leads to potential customers. Acquiring the new company's essential utilities (phone and broadband, pay, epos, and gas and electric) starting from one site to multi-site signings.
• Managed team of between 5 to 10 members of staff handling customer complaints, escalations for billing queries, and credits on accounts.
• Data managed agent commission reports, extrapolated reports via pivot tables, and monitoring talk time and productivity reports to host agent call calibrations for training.

CO-OWNER at SPECIALIZED CENTRE FOR SUCCESS (2018-08 – 2019-05)

• Created, in accordance with Title 9, 18, and 501(c)3 a non-profit program design for disabled adults. Drafted, and worked in correspondence to constantly update HR policies with multiple Regional Centres in order to gain non-profit business approval.
• Handled all major correspondence with clientele administered by the regional centre. Also handled other office duties including filing, payroll, updating policy, scheduling, note taking, and minor-employee management duties.

JUNIOR MARKETING SPECIALIST at ATID (SUBSIDIARY OF ABC STUDIOS) (2016-08 – 2019-05)

• Proactively developed and implemented various marketing campaign strategies.
• Conduct A and B market analysis trying to identify effective client trends.
• Managed site analytics content for various traditional tv, and broadcasting channels.
• Worked with the graphics and video teams to ensure quality advertisements.

MASTER'S IN BUSINESS ADMINISTRATION – HOPE INTERNATIONAL UNIVERSITY (2017-08 – 2018-05)

BACHERLORS IN BUSINESS ADMINISTRATION in marketing – Hope International University (2014-08 – 2018-05)