Rob Hughes

Dedicated, productive and passionate individual with track record of successful product management and producing quality outcomes drawn from experience and team motivation.

Worked with both clients and insurers to determine requirements and provide excellent service.

Proactive and excited to partner with like-minded individuals to achieve goals.

Meets job demands and deadlines through diligent work-ethic and dedication to quality.

• Prepared detailed reports on underwriting activities and performance, presenting findings to senior management for strategic planning.
• Built and maintained products, question sets and documents for both direct to market websites and B2B web platforms.
• Streamlined communication channels between underwriting and sales teams to improve efficiency and customer service.
• Developed and implemented underwriting guidelines to streamline process, improve efficiency and reduce risk.
• Reviewed and updated policy documentation for customers and brokers to determine risks and inform decision-making.
• Worked with insurers and sales team to review, accept or deny new and renewal business.
• Utilised statistical analysis to forecast trends in the market and adjust strategies.
• Customised insurance products to meet specific needs of clientele, enhancing customer satisfaction.
• Maintained up-to-date knowledge of industry developments, applying insights to refine underwriting approaches.
• Facilitated training sessions on regulatory compliance and ethical practices for the underwriting department.
• Undertaking quality assurance audits on sales team
• Answered customers and brokers questions and concerns regarding insurance policies and coverage.
• Reviewed insurance contracts, checking for accuracy and completeness.

CII Certificate 2012