Robert Rance

Network Engineer with experience in telecommunications, IT support, field engineering, network deployments, hardware installation, and customer-facing technical services. CCNA certified with Cisco Network Automation training and currently studying towards Cisco CCNP Enterprise ENAUTO (300-435). Developing practical network automation skills using Python, Ansible, JSON, YAML, Jinja2, Linux, Bash, PowerShell, REST APIs, NETCONF, and RESTCONF.

Experienced in troubleshooting complex technical issues, supporting network infrastructure, delivering technical solutions in customer environments, and working independently across multiple sites. Combines extensive hands-on engineering experience with a strong interest in network programmability, infrastructure automation, and modern network operations. Seeking to transition into a Network Automation Engineer / NetOps Consultant role where networking expertise can be combined with software-driven automation.

Hardware Engineer at Bell Integration (2025-03 – Present)

• Hardware Installation & Maintenance
• Desktop, Laptop & Server Deployment
• Hardware Diagnostics & Fault Finding
• Network Troubleshooting
• Cisco Networking Fundamentals
• Linux Administration
• VMware
• Python & Automation Fundamentals
• Technical Documentation
• Working to SLA and Project Deadlines

Field Deployment Engineer at Momentum Instore (2025-09 – 2025-11)

• Supported nationwide deployment of lottery terminals, routers, printers, and associated network infrastructure
• Performed connectivity validation, online testing, and service commissioning activities
• Conducted fault diagnosis and remediation to minimise service disruption
• Worked with Linux-based systems during network migration activities
• Supported large-scale technology rollout programmes across multiple customer locations

Self-Employed Field Engineer at Cameo / Daisy (2025-05 – 2025-12)

• Updated, repaired, and commissioned National Lottery terminals across customer sites
• Installed and configured replacement card readers and associated equipment
• Performed system preparation and validation activities on Linux-based platforms
• Diagnosed hardware, software, and connectivity issues in live operational environments
• Delivered customer-facing technical support while meeting project deadlines

Self-Employed IT Support Engineer at SCC (2022-03 – 2023-05)

• Delivered on-site technical support across diverse customer environments while operating within strict SLA requirements
• Diagnosed and resolved hardware, operating system, networking, and peripheral issues
• Performed hardware installations, upgrades, replacements, and system provisioning
• Worked independently across multiple customer locations while maintaining high customer satisfaction
• Produced technical documentation and installation records

Self-Employed Telecom Engineer at BT Home Tech Expert (2020-06 – 2022-03)

• Installed and supported broadband, voice, and home networking services across multiple ISP platforms
• Diagnosed connectivity, Wi-Fi, routing, and customer-premises equipment faults
• Educated customers on network performance, optimisation, and service usage
• Maintained high standards of customer service while working autonomously in field-based environments

Computer & Server Build Technician at Captec (2020-03 – 2020-06)

• Built and tested desktop, workstation, and server hardware for NHS and MOD deployments
• Performed quality assurance checks and hardware diagnostics
• Worked to strict manufacturing, quality, and documentation standards

Installation Operative at PPP AXA (2019 – 2020)

Residential Installation Technician at Virgin Media / McNicholas (2016 – 2019)

Assistant Manager at Coral Gaming (2013 – 2016)

Hospitality Management & Operations Roles (1996 – 2013)

Bachelor's Degree in Philosophy – University of Reading (2013)

Continuing Studies in History, Law & European Studies – University of Portsmouth A Levels in Physics, Chemistry, Classical Civilisation, Psychology – St Vincent College