Food Catering Business Owner & Operator - Self-Employed - Bengaluru, India
(2018-06)
Owning and operating a food catering business with a focus on quality, customer satisfaction and operational excellence.
Team Lead - KFC (Kentucky Fried Chicken) - Croydon, UK
(2013-03 - 2015-06)
Managed KFC store kitchen with focus on operations and inventory management.
- Managed end-to-end ordering of raw materials, ensuring timely stock availability and optimal inventory levels.
- Implemented product dating systems to track shelf life and maintain food safety standards.
- Supervised chiller and cold storage management, ensuring correct temperature control and proper storage of perishable items.
- Monitored wastage control, implementing FIFO (First In, First Out) and minimizing expired or unused stock.
- Maintained hygiene and cleanliness standards as per CR (Compliance Review) team and food safety audit requirements.
- As a chef ensured high-quality food while maintaining outstanding restaurant cleanliness and hygiene standards.
- Assisted the Restaurant Manager in team development, including planning and conducting training sessions for both new and existing staff.
- Ensured strict adherence to all Health & Safety and Food Hygiene regulations and protocols.
Executive Operations - Policybazaar.com - Gurgoan, India
(2011-02 - 2012-10)
Worked as a Language Barrier Customer Service Representative (Solution Provider) in the Insurance leads department.
- Called and responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of insurance products.
- Listened attentively to caller needs to ensure a positive customer experience.
- Memorized the company's insurance product offerings and continuously contributed to sales increase for each quarter by communicating product benefits and providing excellent service.
- Recommended solutions within customer budgets and proactively followed up with all leads.
- Validated the leads, assigned it to team members and tracked progress of the same.
- Organized classroom and on the job training sessions for new recruits.
- Prepared and maintained MIS reports to track progress, difficulties and performance daily.
Data Entry Operator / Quality Analyzer - Aviva Life Insurance, through Info Vision Pvt Ltd - Delhi, India
(2007-01 - 2010-04)
Processed documentation of Aviva Life Insurance applications, reviewing details and checking compliance with Aviva standards.
- Reviewed all details in the Application Form provided by Aviva Insurance applicants and checked if they followed Aviva standards and matched with other documents submitted as proof.
- Identified discrepancies and resolved them through extensive interaction with Applicant, Admin Department and other teams using emails, phone calls and other internal software.
- Worked on customer-driven queries regarding status of their application, progress, and changes requested.
- Prepared and maintained MIS reports to track progress, difficulties and performance daily.
Data Entry Operator / Quality Analyzer - M/S Inox Global Service Ltd - Gurgoan, India
(2004-12 - 2006-10)
Processed documentation of Health Insurance of Customers for a US based client, updating and maintaining confidential medical records.
- Updated and maintained confidential medical records of customers in the internal software application of various US based Health Insurance companies.
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Promoted as Quality Analyzer with increased responsibilities of verifying if team members met standards and involvement in four-eye checks.
- Prepared End of the Day status reports for the entire team.
