Roger Lott

Detail-oriented people person with a background in customer service, teaching, and writing. Seeking to transition to a customer-facing position.

• Senior Customer Adviser at Lloyds Bank (May 2022 – May 2023)

• Processed pension pay-outs and internal transfers, ensuring compliance with established procedures.
• Verified customer identities and liaised with customers and colleagues to address discrepancies. 

• Provided clients with 8-12 hours per week of face-to-face and telephone advice concerning benefits, debt, housing, consumer fraud, immigration, and employment. Collaborated with experienced colleagues.
• Greeted clients at the reception desk and took personal details.
• Wrote comprehensive case summaries.

• Editor and Research Assistant (part-time) at the Crime Prevention Research Center (May 2015 – Present)

• Conducted research and editing tasks under time constraints, supporting the publication of three books.
• Gained proficiency in Microsoft Excel and developed strong organisational skills.

• Mathematics & History Teacher at César Chávez Academy High School, Detroit, USA (December 2019 – August 2020)

• Co-taught 45-student “Junior Seminar” classes with a focus on improving standardised testing performance in mathematics.
• Conducted sections of U.S. history classes, working with special needs and ESL students. 

• Wrote a dozen published book reviews, each approximately 1,000 words in length.

Bachelor of Arts (B.A.) in History

Dartmouth College, Hanover, New Hampshire, USA | June 2014 GPA: 3.38/4.00