Paul Greensmith

I‘ve a welfare benefit adviser for 30 years. Firstly with Coventry Citizens Advice Bureau and the past 18 years with ExtraCare Charitable Trust

Over the last 30 years I’ve gained a wealth of knowledge regarding welfare benefit entitlement. These are some of the skills I’ve learned over the years

Dealing with complex issues

Managing and prioritising workloads

Preparing and attending benefit tribunals

Supporting and advising vulnerable clients

Maximising client’s benefit entitlement (over £10 million in the last 8 years)

Supporting clients in making reasonable offers of payments towards their rent arrears

Sending affordability letters before residents move in, explaining their rent/service charges and any benefit entitlement

Kept the charity up to date regarding changes in welfare benefits

Attended resident meetings to promote welfare benefit service

Drafted welfare benefit training material

Provided welfare benefit training to members of staff

I’ve sourced and booked all relevant welfare benefit training for myself and my team