Olivia Salmon

Resilient and passionate mental health support worker, with over 3 years' experience providing exceptional person-centred care in an emotionally intense environments. Proficient in crisis intervention, therapeutic support, and assessing/enhancing client recovery. Aspiring child therapist studying at Northampton university.

Senior Care Worker at Bedford Charter House (2024-04 – 2025-01)

• Leadimg the care team and orgainising the day shifts to provide care and support to the residents.
• To assist residents according to their needs and wishes with personal care including washing, toileting, dressing, undressing.
• Adminstrating medication safely whislt assiting in safe keeping, stock count, and ordering in advance.
• To lead the handover meetings for my team in a timely mannerat the beginning of each shift.
• To assist in providing mental and physical stimulation for residents.
• Obsverse, monitior, and conduct health checks to patients that are unwell or on end of life.

Deputy Manager at Ivolve care and support (2022-07 – 2023-10)

• Completing fortnightly medication audits and report any concerns to the service manager immediately, taking action as necessary in a timely manner.
• Creating, coordinating, and reviewing support plans for the people we support.
• Solve problems and delegating tasks, to the team to ensue the service is run effectively.
• Planning rotas in a timely manner to meet service needs and standards.
• Participate in the growth and development of the business. Work with the senior management team to achieve business targets.
• Overseeing admission tasks when new clients join the service such as organising benefits, changing address, organising medication, gaining consent and implementing initial support plans.
• Ensuring that effective communication is maintained within the team and any issues are communicated with the service manager in a timely manner.

Community Support Worker at Francis House (2022-02 – 2022-07)

Zero hour contract held

• Accompanying service users to appointments.
• Helping them with shopping, cook, personal care.
• Assisting them with all aspects of care including personal care and medication management.
• Encouraging independence with assisting and supporting clients with housework, and bills.
• Supporting individuals to access their community.
• Developing relationships and liaising with external health care professionals such as GP, social workers or community nurse.

Child Residential Support Worker at Salutem (2022-01 – 2022-07)

• Provide advice, assistance and support to young people. To attend to their practical, physical and emotional needs.
• Acting as an appropriate role model and to work closely with the young people to enable them to address their difficulties and achieve their optimum potential.
• Provide a caring, supportive and nurturing environment in which children/young people can feel secure and free from harm.
• Providing advice, assistance and support on a 1:1 basis.
• Being familiar with all policies and procedures and adhering to them.

Mental Health Support Worker / Healthcare Assistant at Accomplish (2020-10 – 2022-01)

• De-escalating challenging behaviours with by using verbal reassurance, re-focusing client's attention to positive engaging activities with peers and staff members or leading clients to refer to the skills learnt from DBT (dialect behaviour therapy).
• Providing supervision that ensures clients safety and well-being.
• Observing client's behaviour, keeping 24-hour records, and reporting any changes in behaviour, physical/ mental health to the nurse in charge.
• Collaborating with staff members to identify issues and possible risk factors that could affect the clients.
• Working with the practice nurses, doctors, nutritionists, and psychology team to develop treatment plans and strategies to best meet client's needs.
• Recording physical observations such as temperature, heart rate and saturation levels checks daily.
• Monitoring clients psychological needs by observing mental state and encouraging clients to communicate when their mental health has deteriorated.

MSC in Counselling Children and Young people – Northampton University (2025-09)

Bachelor of Science in Psychology with Counselling Theory – West London University (2020-06)

Diploma of Higher Education Level 2 in Business Administration – Pearson (2017-01)

A-Levels in Business Studies BTEQ – The Bedford Sixth Form (2014-06)

GCSE in English, Food Technology Business, Textiles, I.C.T, Maths – Hastingsbury Business and Enterprise College (2011-06)