Roshni Jayasundera

Proactive and detail-oriented Events & Business Support Professional with over 7 years' experience in event coordination, stakeholder engagement, and administrative operations. Strong background supporting high-performing teams across financial, health, and corporate sectors. Proven success in delivering in-person and virtual events, managing complex logistics, and working with cross-functional stakeholders to meet strategic business goals.

Adept at using platforms such as Microsoft Teams, Webex, and Excel for streamlined event execution. Calm under pressure with a solutions-focused mindset and excellent communication skills.

Associate (Campaign & Events Secondment) at Financial Conduct Authority (2025-09 – 2025-11)

• Support delivery of internal and external events (virtual, hybrid and in-person), including registration, logistics, and communications.
• Venue research, support on budgets and work with external suppliers / vendors
• Co-ordinate speakers, prepare briefing packs, and provide technical support for webinars using Microsoft Teams and Webex.
• Manage event supplies, courier arrangements, and travel bookings for attendees.
• Assist with post-event tasks such as feedback surveys, analytics and reporting.
• Raise PO's, onboard suppliers and liaise with Finance on invoices and payments.
• Maintain event inventory and ensure compliance with internal processes.
• Work closely with the marketing/comms team

Professional Business Support at Financial Conduct Authority (2022-02 – Present)

• Serve as a main point of contact for internal and external stakeholders, managing communications efficiently.
• Provide comprehensive support, including diary management, workflow prioritisation, and meeting coordination.
• Organise and coordinate meetings, take minutes, and act as a secretariat for the team.
• Assist with purchasing, billing, cost management, and administrative tasks.
• Manage sensitive information with a high level of confidentiality.
• Coordinate internal and external communications, fostering strong relationships with stakeholders.
• Support recruitment initiatives, onboarding, and team integration.
• Oversee team coverage, ensuring continuity of support during absences.
• Maintain accurate record and monitor multiple mailboxes.
• Organise team and departmental events as a member of the social committee, fostering team engagement and collaboration.
• Book travel and accommodation for colleagues, ensuring seamless arrangements for business needs.

Admin Officer at Plan London (2021-07 – 2021-12)

• Supported directors and surveying team by providing a smooth professional service to clients.
• Demonstrated all-round administration and high organisational skills.
• Maintained a structured approach to processes to guarantee high-quality service and meet deadlines.
• Identified areas for business development and streamlined processes to support growth.
• Managed diaries, organised travel arrangements, and handled hotel bookings.
• Led and motivated team members to meet project deadlines.
• Ensured team alignment and provided updates.
• Possessed a motivational and inspirational approach to leadership.

Administrator at Optima Health (2020-03 – 2021-07)

• Joined the business during lockdown, swiftly adapting to learn processes and procedures
• Managed day-to-day operations while taking on additional responsibilities to support colleagues
• Solely responsible for welcoming Network Rail employees, conducting COVID-19 checks to ensure a safe environment.
• Organised weekly team meetings to enhance communication, structure, and collaboration within the business
• Communicated effectively with third parties and senior staff, facilitating case progression and referrals
• Monitored clinic volumes weekly, resolving issues and supporting team with technology, stock, and operational efficiency
• Proficient in Excel, providing regular progress reports and integrating with new systems
• Contributed to system and process improvements through discussions with managers and clients
• Ensured smooth client service from arrival to departure in role with Bupa and Optima Health, prioritising professionalism and communication

Customer Representative at Nationwide Building Society (2017-01 – 2020-03)

• Act as the first point of contact for members, providing information on products and services, and resolving issues efficiently.
• Build sustainable relationships and trust through open and interactive communication with members.
• Provide accurate, valid, and complete information using appropriate methods and channels.
• Skilled in discussing finances with customers, assessing needs, and developing effective engagement strategies.
• Organise team meetings in the mornings to enhance engagement and productivity.
• Proficient in multitasking, prioritising tasks, and managing time effectively.
• Work independently while realistically planning workload to ensure smooth member journeys.
• Regularly review performance and identify areas for personal development.
• Earned respect from senior management and colleagues through commitment and consistent performance.
• Blend strong business acumen with a personable approach, achieving top performance.
• Actively participate in organising charity events such as Macmillan Coffee Mornings, Race for Life, and events supporting Age UK.

Lettings Administrator/Negotiator at Benson & Partners (2008-08 – 2013-09)

• Integral part of a family business, gaining hands-on experience in running a successful business.
• Administered tenant application processes, including viewings, application requirements, and credit/reference checks.
• Developed and managed marketing materials to promote properties and handled customer enquiries.
• Progressed from administrative duties to becoming a lettings negotiator.
• Facilitated communication between tenants and landlords to ensure mutual satisfaction with rental agreements.
• Negotiated rental terms to meet landlord income requirements while aligning with tenant budget and location preferences.
• Managed relationships and ongoing communication to address tenant inquiries and property situations.
• Thrived on creating personalised experiences for tenants, assisting them in finding their ideal homes and finding it rewarding.

Level 5 Dip in Events Management – London Metropolitan University (2017-06)

Level 3 BTEC in Science Applied – South Thames College (2012-07)

Level 3 BTEC in Travel & Tourism – Langley Park School for Girls (2010-07)

10 GCSE's – Langley Park School for Girls (2008-07)