Ryan Waterfield

I work as a manager and deal with customers daily building on customer service skills also dealing with cash management making sure there's no deviation in tills and no drop in the safe when money is getting moved around, Experienced in leading teams to achieve targets and maintaining high standards of customer service. I also thrive in fast-paced environments, ensuring smooth operations and resolving issues promptly.

Shift Manager - McDonald's - Macon way - Crewe, Cheshire

(2022-02)

• Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
• Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
• Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
• Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
• Planned and communicated daily manufacturing tasks and targets.
• Monitored worker behaviours and enforced standards for consistent safety protections.
• Logged daily manufacturing activities and prepared reports for management.

B levels - Level 2 level 3 performing arts - Cheshire college south and west (2021-09 - 2024-06)

GCSEs - History photography maths English - Shavington academy (2016-09 - 2021-06)