Jodie Rouch

Ambitious and highly motivated management professional with extensive experience in fast-paced retail operations, team leadership, administration and customer service. Currently a Deputy Manager at Aldi, having progressed from Store Assistant to management within just over a year. Experienced in coordinating teams, planning daily operations, managing performance and KPIs, completing administrative and financial tasks, maintaining accurate stock records and ensuring high standards of compliance and customer service.

Confident working independently and taking responsibility for business operations, with strong communication, organisation and problem-solving skills. Now seeking a full-time office-based or hybrid role where I can transfer my management and operational experience and continue to develop professionally.

Deputy Manager at Aldi (2022-08 – Present)

Promoted from Store Assistant to Deputy Manager following strong performance and commitment within the business.

• Support the day-to-day management and smooth running of the store in a fast-paced, target-driven environment.
• Lead and support colleagues, allocating daily responsibilities according to individual strengths, workload and business priorities.
• Plan shifts and ensure team members understand responsibilities and receive the support required to complete tasks effectively.
• Open and close the store and take responsibility for operations when salaried management are unavailable.
• Complete daily computer-based administration, monitor emails and communicate important business information to the team.
• Process banking and assist with financial and administrative responsibilities.
• Check delivery documentation and ensure deliveries are processed accurately and efficiently.
• Monitor KPIs and develop an understanding of how performance measures affect store operations.
• Carry out stock availability checks, investigate negative stock and complete corrections to maintain accurate stock-on-hand information.
• Support accurate ordering through regular stock checks and corrections; manage daily date checks and wastage processes.
• Maintain high standards of organisation, efficiency, customer service and compliance while working to demanding deadlines.

HCA / Support Worker at Ely Court Care Home (2020-07 – 2022-08)

• Maintained accurate computer-based records and updated information relating to residents' care.
• Followed individual care plans and ensured information was recorded accurately and appropriately.
• Communicated effectively with colleagues and other professionals while managing competing priorities.

HCA / Support Worker at Bupa Care Home (2019-07 – 2020-07)

• Maintained accurate paperwork and records and ensured information was kept up to date.
• Communicated important information effectively to relevant professionals and maintained high standards of confidentiality and professionalism.

Sales Administrator at Minuteman Press (2018-07 – 2019-07)

• Provided customer service face-to-face, by telephone and via email.
• Created customer quotations and invoices using the Flex management system.
• Processed customer enquiries and followed up potential business opportunities; researched potential new clients.
• Coordinated customer orders and deliveries across the Cardiff area while working to deadlines.

Barmaid / Acting Manager at Birdies Wine Bar (2016-12 – 2018-07)

• Took on management responsibilities when owners were unavailable, including ordering, stock replenishment and banking.
• Took responsibility for the premises and ensured the business operated smoothly.
• Handled cash and worked effectively in a busy customer-facing environment.

Care Assistant at RCT (2015-07 – 2016-12)

• Maintained accurate paperwork and records and ensured residents' needs were addressed professionally.
• Worked independently and as part of a team while maintaining high standards of safety, dignity and care.

Customer Assistant / Cashier at Tesco Dot Com (2014-11 – 2015-07)

• Worked as part of a large team selecting and packing customers' online orders while maintaining product quality and accuracy.
• Supported stock control and customer service during busy periods.

Mobile Cook at School Catering (2013-05 – 2014-11)

• Prepared meals in line with food safety procedures and maintained accurate stock, temperature and delivery records.
• Placed food orders and ensured stock was in date and correctly rotated.

Kitchen Assistant at Maes y Bryn Primary School (2007-04 – 2013-05)

• Supported catering operations, ensuring orders were accurate and supplies arrived on time.
• Worked within school policies and food safety guidelines.

Barmaid at Llantwit Fardre Constitutional Club (2006-03 – 2009-12)

• Supported bar operations, stock replenishment, customer service and private functions in a busy venue.
• Used initiative to support smooth day-to-day operations and communicated ideas to management.

NVQ Level 2 in Health & Social Care

GCSEs in English, English Media, Business Studies, Science (Double Award), Mathematics, ICT, Child Development and Welsh