Deputy Manager at Aldi (2022-08 – Present)
Promoted from Store Assistant to Deputy Manager following strong performance and commitment within the business.
- Support the day-to-day management and smooth running of the store in a fast-paced, target-driven environment.
- Lead and support colleagues, allocating daily responsibilities according to individual strengths, workload and business priorities.
- Plan shifts and ensure team members understand responsibilities and receive the support required to complete tasks effectively.
- Open and close the store and take responsibility for operations when salaried management are unavailable.
- Complete daily computer-based administration, monitor emails and communicate important business information to the team.
- Process banking and assist with financial and administrative responsibilities.
- Check delivery documentation and ensure deliveries are processed accurately and efficiently.
- Monitor KPIs and develop an understanding of how performance measures affect store operations.
- Carry out stock availability checks, investigate negative stock and complete corrections to maintain accurate stock-on-hand information.
- Support accurate ordering through regular stock checks and corrections; manage daily date checks and wastage processes.
- Maintain high standards of organisation, efficiency, customer service and compliance while working to demanding deadlines.
HCA / Support Worker at Ely Court Care Home (2020-07 – 2022-08)
- Maintained accurate computer-based records and updated information relating to residents' care.
- Followed individual care plans and ensured information was recorded accurately and appropriately.
- Communicated effectively with colleagues and other professionals while managing competing priorities.
HCA / Support Worker at Bupa Care Home (2019-07 – 2020-07)
- Maintained accurate paperwork and records and ensured information was kept up to date.
- Communicated important information effectively to relevant professionals and maintained high standards of confidentiality and professionalism.
Sales Administrator at Minuteman Press (2018-07 – 2019-07)
- Provided customer service face-to-face, by telephone and via email.
- Created customer quotations and invoices using the Flex management system.
- Processed customer enquiries and followed up potential business opportunities; researched potential new clients.
- Coordinated customer orders and deliveries across the Cardiff area while working to deadlines.
Barmaid / Acting Manager at Birdies Wine Bar (2016-12 – 2018-07)
- Took on management responsibilities when owners were unavailable, including ordering, stock replenishment and banking.
- Took responsibility for the premises and ensured the business operated smoothly.
- Handled cash and worked effectively in a busy customer-facing environment.
Care Assistant at RCT (2015-07 – 2016-12)
- Maintained accurate paperwork and records and ensured residents' needs were addressed professionally.
- Worked independently and as part of a team while maintaining high standards of safety, dignity and care.
Customer Assistant / Cashier at Tesco Dot Com (2014-11 – 2015-07)
- Worked as part of a large team selecting and packing customers' online orders while maintaining product quality and accuracy.
- Supported stock control and customer service during busy periods.
Mobile Cook at School Catering (2013-05 – 2014-11)
- Prepared meals in line with food safety procedures and maintained accurate stock, temperature and delivery records.
- Placed food orders and ensured stock was in date and correctly rotated.
Kitchen Assistant at Maes y Bryn Primary School (2007-04 – 2013-05)
- Supported catering operations, ensuring orders were accurate and supplies arrived on time.
- Worked within school policies and food safety guidelines.
Barmaid at Llantwit Fardre Constitutional Club (2006-03 – 2009-12)
- Supported bar operations, stock replenishment, customer service and private functions in a busy venue.
- Used initiative to support smooth day-to-day operations and communicated ideas to management.
