Sajada Bibi

Dedicated and customer-oriented professional with strong experience delivering high-quality service and support in fast-paced, high-pressure environments. Known for exceptional communication skills, a positive attitude, and the ability to build rapport with customers from diverse backgrounds. Skilled in managing inquiries, resolving complex issues, and ensuring each customer interaction ends with a satisfactory outcome.

Highly organised and adaptable, with a proven track record of meeting and exceeding performance targets such as response times, customer satisfaction, and retention rates. Demonstrates strong problem-solving abilities and attention to detail, while maintaining empathy and professionalism in every interaction. Experienced in using CRM systems, handling multiple communication channels, and collaborating effectively with colleagues to improve service efficiency.

Driven by a genuine passion for helping others, I take pride in representing the company brand with integrity and ensuring every customer receives a positive, memorable experience.

Sales Assistant - British Heart Foundation

(2004-01 - 2006-12)

• Operated the cash register, accurately processing sales and handling cash transactions.
• Replenished and organised stock on the shop floor, ensuring products were attractively displayed and easily accessible.
• Maintained a clean, safe, and welcoming store environment for customers.
• Provided friendly and efficient assistance to customers, answering enquiries and helping locate products.
• Supported team members in achieving daily sales targets and maintaining store standards.

Sales Assistant - Stationery Box

(2006-01 - 2007-12)

• Handled all point-of-sale transactions efficiently while maintaining excellent customer service.
• Ensured shelves were fully stocked and product displays were visually appealing.
• Assisted with stock deliveries, pricing, and merchandising new products.
• Responded promptly to customer enquiries, offering product knowledge and advice.
• Helped maintain cleanliness and order on the shop floor, contributing to a positive shopping experience.

Sales Assistant (Christmas Temporary Contract) - Toys "R" Us

(2007-01 - 2007-12)

• Delivered excellent customer service during a high-volume holiday period.
• Operated tills and handled cash, card, and refund transactions accurately.
• Assisted in multiple departments to support team operations and meet customer demand.
• Organised and replenished stock throughout the store, ensuring availability during peak trading hours.
• Maintained store presentation standards by tidying displays and restocking before closing.

Sales Assistant - Sainsbury's

(2008-01 - 2014-12)

• Accurately picked and packed online grocery orders to meet tight deadlines and quality standards.
• Ensured orders were complete, fresh, and packaged securely for customer collection or delivery.
• Assisted customers with queries, providing a professional and friendly service both in-store and online.
• Supported other departments during busy periods, demonstrating flexibility and teamwork.
• Contributed to maintaining stock levels, cleanliness, and compliance with health and safety procedures.

GCSE - Holly Lodge High School