Sam Creed

Enthusiastic & customer-focused professional with diverse hospitality & customer service background. Excels in maintaining calm & positive atmosphere in fast-paced environments, efficiently addressing customer needs. Experienced in managing tasks, maintaining secure & welcoming atmosphere, & collaborating effectively with teams. Demonstrated ability to work under pressure during busy periods & unexpected situations.

Nights Retail Assistant - BP, Norwich - Mousehold - Norwich

(2024-10 - 2025-10)

• Multi-departmental Operations: Managed retail sales, restricted items, M&S food service, & barista duties.
• Training & Leadership: Trained new staff on procedures & safety protocols.
• Independent Working: Maintained high safety & service standards during night shifts.
• Inventory Management: Coordinated deliveries, storage rotation & temperature control.
• Certifications: Achieved Food Safety Levels 1 & 2, Age Restricted Sales, & Safety Leadership.

Patient Catering at the NNUH - Serco/Select, Norwich - Norwich

(2020-11 - 2021-08)

• Customer Service: Delivered high-quality catering services, managing dietary needs, & addressing special requests.
• Leadership: Trained new staff & served as acting team leader during supervisor absences, managing daily operations, & team performance.
• Adaptability: Successfully transitioned from seasonal to permanent role, navigating COVID-regulated workplace challenges.

First Line Customer Support Contact - Norse - Facilities Management, Norwich - Norwich

(2019-07 - 2021-06)

• Communication: Provided exceptional frontline support using CISCO Finesse, addressing a range of customer inquiries & issues with clarity & efficiency.
• Problem Solving: Managed issue resolution & database tasks, ensuring timely support & effective problem-solving.
• Certified Training: Completed training in GDPR, Safeguarding, & Equality & Diversity, demonstrating a commitment to professional standards.

Retail Assistant at the Longwater Branch - Sports Direct, Norwich - Norwich

(2019-07 - 2019-09)

Summer Temp

• Customer Engagement: Enhanced customer interactions by providing knowledgeable & friendly service, contributing to improved sales (with upselling) & customer satisfaction.
• Stock Management: Efficiently managed stock & deliveries, ensuring well-maintained store floors & timely product availability.

Front of House - All Bar One, Norwich - Norwich

(2018-06 - 2019-05)

• Bar & Kitchen Support: Assisted with beverage preparation & food service, gaining versatile experience & strengthening team dynamics across various business functions.
• Customer Experience: Fostered a welcoming atmosphere, addressing customer concerns & enhancing their overall dining experience.

Crew Member - McDonald's, Norwich - Norwich

(2017-09 - 2018-02)

Christmas Temp

• Role Training: Trained for a range of roles through online modules & practical training, including presenting on tills, communication in the drive-through, completing stockroom tasks, & preparing food services.
• Procedure Compliance: Followed safety, hygiene, & customer service policies diligently to ensure a high standard of service.

Retail Assistant - OXFAM Broomhill, Sheffield - Sheffield

(2015-09 - 2016-05)

Voluntary Experience

• Customer Service Training: Trained for various roles, including sales (with upselling), money handling, stock management, & customer interactions in the city's largest branch.
• Backroom Operations: Gained practical experience in sorting, pricing, & preparing stock for the sales floor, ensuring timely & organised restocking.
• Procedure Compliance: Worked efficiently in a busy retail environment, following safety, hygiene, & service protocols to support team goals & maintain high standards.