Sam Statham

Dynamic and results-driven Retail Assistant Manager with extensive experience in fast-paced shop operations, team leadership, and strict regulatory compliance. Proven track record of managing daily banking, executing high-volume cash reconciliation, and stepping up to run store operations independently. Expert in driving sales targets, resolving complex customer complaints, and leading teams to maintain high brand standards.

Bringing a reliable, customer-centric approach backed by a strong understanding of health and safety protocols.

Assistant Sales Manager - Betfred (UK Betting Company) - Ripley

(2024-12)

• Store Leadership: Assume full operational accountability for the shop's performance, security, and staff management in the absence of the Store Manager.
• Team Supervision: Direct, motivate, and support team members on daily shifts to ensure consistently high standards of customer care and operational efficiency.
• Financial Accountability: Execute precise cash management, daily banking procedures, and safe/till reconciliations under strict financial protocols.
• Regulatory Compliance: Ensure 100% compliance with UK Gambling Commission regulations, including responsible gambling, age verification (Think 21/25), and anti-money laundering policies.
• Commercial Performance: Actively drive store sales targets by promoting marketing campaigns, managing live event screens, and optimizing the customer experience.
• Complaint Resolution: Handle and resolve escalated customer queries and complex disputes professionally, protecting the business's reputation.

Shelf Stacker / Retail Team Member - Tesco (British Supermarket Chain)

(2023-06 - 2024-12)

• Inventory Optimization: Managed high-volume inventory replenishment and stock rotation to consistently maximize on-shelf availability and minimize waste.
• Commercial Displays: Executed strategic visual merchandising and promotional layouts, directly driving increased footfall and cross-sales on seasonal items.
• Customer Care: Provided fast, helpful service on the shop floor, handling product inquiries and helping customers locate items in a busy supermarket environment.

Retail Assistant - Mountain Warehouse (British Outdoor Retailer)

(2022-07 - 2022-12)

• Consultative Sales: Delivered proactive, tailored customer service in a fast-paced retail environment, driving store revenue by upselling technical apparel and accessories.
• Stock Auditing: Collaborated on large-scale stocktakes and delivery processing, ensuring accurate stock file data and efficient storage management.

Healthcare Assistant - Care South

(2020-01 - 2022-12)

• Communication & Empathy: Delivered person-centered support to residents with complex needs and dementia, utilizing advanced communication skills that easily translate to managing difficult retail customer situations.
• Accurate Documentation: Maintained highly detailed and confidential records, showing strict attention to paperwork and administrative accuracy.

Factory Operative - Dorset Aluminium

(2018-03 - 2020-11)

Managed metal fabrication processes using specialist machinery while adhering to rigorous Health & Safety protocols.

Apprentice Upholsterer - Minister Furniture

(2017 - 2018)

Developed intense attention to detail and practical craftsmanship skills working on high-end furniture.

GCSEs - Including English and Mathematics