Sameer Rajkonda

Having over 2 years of Support experience and masters in Music Production, looking for further opportunities.

Shift Manager | Red Miracle | December 2022 - January 2024 | London, UK

• Led a 16-member team to uphold productivity and maintain high levels of product quality.
• Maintained large-scale databases, ensuring data integrity and availability as per business requirements.
• Enhanced team dynamics with collaboration and elevated daily service metrics from 79 to 85.
• Achieved a 2% budget reduction by controlling costs and optimising spending for labour and capital assets.

Application Support Engineer | Quick Management Services | April 2020 - July 2022 | Pune, India

• Delivered remote and on-site support for Application related issues, resolving over 200+ tickets monthly and achieving a 25% improvement in response times and 15% increase in user satisfaction.
• Diagnosed and resolved complex software, hardware, and network problems, reducing incident resolution time by 20% and enhancing system reliability.
• Managed and configured Salesforce workflows, dashboards, and reports, reducing manual processes by 25% and improving business intelligence for sales and service teams.
• Created and updated internal documentation and knowledge base articles, contributing to increase team efficiency and faster issue resolution.

MA Creative Music Production, 2:1 | Institute of Contemporary Music and Performance, London |

2022-2023

Bachelors of Engineering: Computer Engineering, 1st | Savitribai Phule Pune University, India |

2015-2018