Sandra Dabrowska

Food and Beverage Supervisor

Talent

Manchester, ManchesterMember since September 8, 2023

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About

I am a hardworking and enthusiastic young person with strong customer service and team leading skills. Currently studying Interior Design at Manchester Metropolitan University. I am confident and able to work under pressure, within a team as well as on my own. I like to stay organised and I am always willing to learn new skills. I am also First Aid and Fire Marshall trained.

Experience

Food and Beverage Supervisor The Tea Room at The Midland Hotel - Manchester

19/04/2023 - Current position

Providing guests with a high standard customer service.

Taking orders and delivering food and beverages.

Staying on top of product knowledge and menu memorisation.

Designating positions for the day and supervision of staff to achieve challenging objectives in a fast paced hospitality environment.

Processing payments and taking deposits through the Micros system. Accurately completing end-of-day reports and carrying out financial tasks including cash handling.

Delivered in depth training for new beginners

Scheduling the rota and approving staff hours when substituting the manager while on holidays.

Dealing with complaints directly with the customers.

Hosting, responding to emails, booking guests using the ResDiary software, dealing with any special requests and actively responding to feedback. Answering phone calls and managing any enquiries also in regards to the Groupon booking system.

Food and Beverage Assistant The Tea Room at The Midland Hotel - Manchester

11/2021 -18/04/2023

Providing guests with a high standard customer service. Taking orders and delivering food and beverages.

Staying on top of product knowledge and menu memorization.