ICC Call Handler
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I have worked as a Senior Operations Director for over 20 years and been very fortunate to enjoy a career break on the completion of my latest project in China at the end of 2023.
While I do not wish to return to a senior management role, I am now ready to re‑enter the workforce in a position that is both meaningful and fulfilling. I have always been passionate about supporting people in challenging situations, and a role as an Emergency Call Handler strongly aligns with both my values and skill set.
While I do not wish to return to a senior management role, I am now ready to re‑enter the workforce in a position that is both meaningful and fulfilling. I have always been passionate about supporting people in challenging situations, and a role as an Emergency Call Handler strongly aligns with both my values and skill set.
If you have any roles you feel may be suitable please do contact me.
P&O Ferries
Nov 2020 - Dec 2023 · 3 yrs 2 mos
Delivered the largest investment project in P&O history, managing international stakeholders, design firms, and shipyard operations. Formed company strategy, specifically food offer onboard, and delivered company objectives. Aligned complex operational systems, safety, and customer standards. Stationed in China to lead on-site delivery, compliance, and crew readiness.
Feb 2018 - Nov 2020 · 2 yrs 10 mos
Dover, England, United Kingdom · On-site
Full-time
Aug 2016 - Feb 2018
Oversaw Project Falcon across the Northwest, modernising estate assets through Capex. • Delivered enhanced profitability and competitive positioning in a turnaround setting.
Dec 2013 - Aug 2016 · 2 yrs 9 mos
Led Northern expansion, from site sourcing to opening execution and team scaling. Managed a team of District Managers and launched a Disney-inspired guest experience model. Played a key role in national growth strategy and cultural development.
ASK Italian · Full-time
Aug 2012 - Dec 2013 · 1 yr 5 mos
North West, England, United Kingdom · Hybrid
Led 11 restaurants, driving business development, people performance, and operational compliance.
Distance Learning & College training - online
CMI Level 7 Extended Diploma in Strategic Management & Leadership The University of Manchester
Bachelor's degree, Business and Leisure with IT - 2:1
BTEC, Business and Leisure with IT - Distinction
