Sarvanantha S.t

Experienced Retail Store Manager with 15+ years of retail experience and more than 10 years in leadership and management roles. Experienced across Tesco, Budgens and independent convenience retail, with a strong record of leading teams, maintaining operational standards, improving customer experience and managing the commercial demands of busy stores. Hands-on, dependable and confident in fast-paced environments, with strengths across people leadership, KPIs, stock, cash, compliance, customer service and day-to-day operations.

Now seeking a Store Manager, Retail Manager or Operations-focused management opportunity.

Express Store Manager - Tesco

(2022-01 - 2026-01)

Overall responsibility for the performance, standards and day-to-day operation of a Tesco Express store, leading colleagues and balancing customer, commercial and operational priorities.

• Lead, motivate and develop colleagues to deliver strong customer service and store performance.
• Monitor sales, KPIs, availability, waste, stock and operational performance, taking action where required.
• Manage rotas, staffing levels, recruitment, training, coaching and colleague performance.
• Maintain high standards of store presentation, cleanliness, merchandising and product availability.
• Manage cash processes and controls, including investigation and follow-up of discrepancies.
• Ensure compliance with company procedures, health and safety, security and legal requirements.
• Resolve customer complaints and operational issues calmly and professionally.
• Take ownership of priorities during busy trading periods and support colleagues to deliver under pressure.

Shift Leader - Tesco

(2019-01 - 2022-01)

Progressed into a leadership role supporting the Store Manager and taking responsibility for store operations during shifts.

• Supervised colleagues and coordinated daily store activities and priorities.
• Supported stock management, replenishment, availability and delivery processes.
• Maintained customer service, presentation, security and compliance standards.
• Handled cash and operational procedures accurately and consistently.
• Coached colleagues and provided guidance on company processes and customer service.
• Took responsibility for the store in the absence of the Store Manager.

Manager - Budgens

(2017-01 - 2019-01)

Managed the daily operation of a busy convenience store, with responsibility for colleagues, customers, stock and commercial performance.

• Managed and motivated the store team, including staffing and daily task allocation.
• Managed stock ordering, deliveries, availability and stock rotation.
• Monitored sales and store performance while maintaining strong customer service.
• Managed cash handling and daily financial procedures.
• Worked with suppliers and resolved operational issues efficiently.
• Maintained compliance with company procedures and relevant retail requirements.

Store Manager - Premier Store

(2013-01 - 2017-01)

Responsible for the overall management of a convenience store, including staff, customers, stock, cash and store standards.

• Recruited, trained and supervised employees and allocated daily responsibilities.
• Managed stock ordering, deliveries, stock rotation and product availability.
• Maintained high customer service and store presentation standards.
• Managed cash and banking procedures and monitored operational controls.
• Monitored sales and controlled day-to-day operating costs.
• Maintained compliance with licensing, health and safety and company requirements.

Retail Customer Assistant

(2009-01 - 2013-01)

Built a strong foundation in retail operations and customer service.

• Provided friendly and professional customer service.
• Operated tills and handled cash accurately.
• Replenished stock, supported deliveries and maintained product availability.
• Maintained high standards of cleanliness and store presentation.
• Supported colleagues and customers during busy trading periods.