Shahed Miah
Customer Service Assistant
Talent
GuildfordMember since August 2, 2026
Complaint managementOrder processingCash handlingSales techniquesRefund processingOrder fulfilmentQuality controlCustomer relationsPoint of Sale (POS) systemsPolite and friendlyData entryCustomer service
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Complaint managementOrder processingCash handlingSales techniquesRefund processing
About
Detail-oriented professional with top skills in customer relations, problem-solving and record-keeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Experience
Customer Service Assistant - Purbani Indian Takeaway - Guildford, Surrey
(2020-09)
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built rapport with customers through courteous and professional communications.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Stock Assistant - The Co-operative - Guildford, Surrey
(2015-07)
- Organising and replenishing stock.
- Keep track of stock levels, so that they meet customer demand.
- Managing stock movements to and from the store.
- Completing paperwork procedures and assisting with periodic stock takes.
Education
Business Level 3 Extended Diploma (BTEC) - Business - Guildford College of Further and Higher Education (2018 - 2020)
Travel and Tourism Level 2 Diploma - Travel and Tourism - Guildford College of Further and Higher Education (2016 - 2017)
Skills
Customer Service Assistant
