Shahnaz Shah

A highly motivated and results-driven Sales Executive with over a decade of experience in the automotive industry. Recognised for consistently exceeding sales targets, delivering outstanding customer service, and building lasting client relationships. Adept at leading by example, mentoring junior staff, and driving process improvements. Organised, analytical, and committed to delivering business growth and preparing for a transition into a management role.

Car Sales Executive - Preston MotorPark - Preston

(2017-08)

• Manage the full end-to-end vehicle sales process, from initial enquiry through to final handover
• Proactively generate leads using prospecting tools and convert them into confirmed appointments
• Handle finance applications, ensuring compliance with all FCA regulations
• Conduct accurate part-exchange appraisals and support management in final valuations
• Maintain meticulous records and complete all sales documentation to audit standards
• Build strong, repeat business through consistent follow-up and exceptional service
• Regularly exceed monthly sales and CSI targets
• Recognised as a top performer within the sales team for consecutive quarters
• Assisted in onboarding and mentoring new starters

Raising family - Career Break

(2016-01 - 2016-12)

Took time out to raise family

Car Sales Executive - Vantage Toyota - Blackburn

(2014-01 - 2015-12)

• Sold new and used vehicles and associated products
• Processed telephone and web enquiries, organised showroom stock
• Qualified customers and guided them through the full sales process
• Maintained accurate records and completed all necessary paperwork
• Met and exceeded sales targets consistently

Car Sales Executive - Perry's Mazda - Preston

(2013-01 - 2013-12)

• Managed sales pipeline and followed up on leads through prospecting
• Delivered excellent service throughout enquiry, test drive, and delivery
• Handled all documentation and supported customers post-sale
• Consistently hit monthly and quarterly targets

Used Car Sales Executive - Lookers Volkswagen - Blackburn

(2012-01 - 2012-12)

• Welcomed and supported customers in a friendly and professional manner
• Maintained prospecting systems and customer records
• Managed vehicle handovers and supported finance application process
• Delivered outstanding customer service and met sales goals

BA (Hons) - Business Studies - Blackburn University Centre (2009-01 - 2012-12)

Level 3 BTEC National Certificate - Business - Blackburn College (2007-01 - 2009-12)