Shaireen Ebrahim

Dedicated Customer Service Representative with nearly 7 years of combined experience in customer service, business management, and remote customer support. Experienced in delivering exceptional customer service through phone, email, and live chat while handling high-volume customer interactions efficiently. Skilled in customer relationship management, problem-solving, technical troubleshooting, and communication.

Passionate about continuous learning, leadership, and delivering outstanding customer experiences.

Manager at Jannah Internet Café (2018-11 – 2024-07)

• Managed daily business operations and customer service.
• Supervised internet café services, printing, scanning, and computer rentals.
• Managed daily cash transactions and financial records.
• Performed basic computer troubleshooting and maintenance.

Customer Service Representative at Alorica Teleservices, Inc. (2025-06 – 2025-11)

• Provided inbound and outbound customer support for a healthcare account.
• Assisted customers with billing, claims, and account-related concerns.
• Achieved a 95% Customer Satisfaction (CSAT) rating.
• Recognized as one of the Top 4 Performing Agents.
• Maintained compliance with HIPAA and company quality standards.

Customer Service Specialist at Awesome CX (2025-12 – 2026-04)

• Delivered customer support through email and live chat for Cosori, Levoit, and Etekcity customers.
• Assisted customers with order inquiries, shipping updates, returns, refunds, replacements, and warranty claims.
• Maintained a 95% Quality Assurance (QA) score.
• Collaborated with internal teams to resolve customer concerns efficiently.

Technical Support Training at teleperformance

• Successfully completed a 1-month intensive training program in Technical Support.
• Developed technical troubleshooting, customer issue resolution, and communication skills.
• Gained knowledge of ticket documentation, technical diagnostics, and customer service best practices.

Humanities and Social Sciences – Cotabato City National High Sc (2022 – 2024)

Bachelor of Special Needs Education – University of Mindanao (2024)