Shakira Harrison

I have a keen interest in providing top customer service, due to its key role in our growing environment. My desires to commit for this field is molded from my strong work ethics that is formed of hard work, patience and integrity. This has all been demonstrated throughout the challenging tasks that have been overcome.

Cleaner, Lancaster University (2021-2024) 

• Responsible for the maintenance of various accommodations including offices, library, restrooms and sports centre. 
• Working independantly and as part of a team. 
• Having to adjust my schedule as working on weekends is necessary. 

• Managing stock to ensure there is always sufficient amount of stock throughout the venue.
• Welcoming customers when arriving at the spa, providing face to face customer service. 
• Dealing with bookings for services such as hair removal, body massage and nails. 

• Understanding needs of customers, then following up by providing relevant information to help customers understand what exactly is needed. 
• Maintenance of stock all around the store.
• Worked as a cashier when required.

Central Lancaster High School, Lancaster UK (2014-2019)

• 6 GCSEs including English and Maths. 

• Promote Products and Services to Clients in a salon.(Distinction)
• Client Care and Communication in Beauty Related Industry.(Distinction) 
• Follow Health and Safety Practice in the salon.(Pass)
• Beauty Therapy.(Pass) 
• Contact Dermatitis Preventation.(Pass)