Shane Scourfield

6+ years of working in a customer service based role. Passionate about expanding my skillset and learning new things.

Able to adapt and learn quickly; enthusiastic and self-motivated.

istrative

• Managing a helpdesk system; including creating and closing tickets, assigning technicians, responding to clients,

prioritising and updating statuses.

• Writing up instructions for end-users.
• Making checklists for staff to allow for more efficient workflow. (i.e. Client backups, server maintenance, new computer rollout.)
• Creating new client accounts and sending out invoices using Xero.

New Campus Basildon, Seevic College. Basildon, Essex, UK.

• Level 3 creative media production

Basildon Academies. Basildon, Essex, UK.

• GCSEs in Maths (B), English (C), Science (D), ICT (C) and Level 2 in Business studies.