Shane Scourfield
Customer service
Talent
Basildon, Basildon District, EssexMember since September 18, 2023
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About
6+ years of working in a customer service based role. Passionate about expanding my skillset and learning new things.
Able to adapt and learn quickly; enthusiastic and self-motivated.
Experience
istrative
- Managing a helpdesk system; including creating and closing tickets, assigning technicians, responding to clients,
prioritising and updating statuses.
- Writing up instructions for end-users.
- Making checklists for staff to allow for more efficient workflow. (i.e. Client backups, server maintenance, new computer rollout.)
- Creating new client accounts and sending out invoices using Xero.
Education
New Campus Basildon, Seevic College. Basildon, Essex, UK.
- Level 3 creative media production
Basildon Academies. Basildon, Essex, UK.
- GCSEs in Maths (B), English (C), Science (D), ICT (C) and Level 2 in Business studies.
